SAMANTHA PADILLA
CONTACT
*****************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented professional with strong skills in accuracy review, documentation, and process improvement. Known for reliability, clear communication, and the ability to learn new systems quickly. Brings a strong work ethic and a commitment to delivering high-quality results in fast-paced environments.
SKILLS
Type 60wpm
Adaptability
CPR/First Aid Certified
EHR Management
HIPPA Compliance
Record Keeping
File Management
Microsoft Office
o Outlook
o Word
o Excel
Google Workspace
o Document
o Teams
o Spreadsheet
EXPERIENCE
MEDICAL RECORDS AUDITOR • JULY 2023 - CURRENT
Four Seasons Healthcare & Wellness Center • Valley Village, C.A.
Review medical records for compliance with regulations.
Scanned all medical records from residents’ charts into EHR
(Electronic Health Records) system. Labeling and categorizing in accordance with company regulations.
Facilitated communication between departmental managers regarding any discrepancies found during audits.
Reviewed resident medical records to ensure accuracy and completion of documentation.
Collaborated with healthcare professionals to resolve discrepancies in records.
Assisted in preparing reports for internal and external audits. MEDICATION TECHNICIAN LEAD• APRIL 2020 – JULY 2023 Aegis Living • Granada Hills, C.A.
Administer medications to residents as prescribed by their physician.
Monitor residents’ vital signs and observe any adverse drug reactions. Reporting any changes to supervisory nurses.
Maintain accurate medication administration records in compliance with company and state regulations.
Responding to any incidents, assess the resident as well as taking vitals, checking for any injuries. Calling emergency services when needed
Ensure completion of weekly cart audits by all Med Techs to maintain compliance and safety.
Verifying that medications have been ordered on a timely basis.
Staying informed of Nurses’ daily reports and end of shift reports.
CUSTOMER EXPERIENCE ASSOCIATE • JULY 2018 – JANUARY 2020
Santa Monica Video Inc. • Burbank, C.A.
Maintaining all client lounges, keeping clean and stocked.
Handle a high rate of phone calls and assist with any inquiry of services provided and quotes.
Receive client drop offs, verifying all necessary paperwork is completed.
Go over all services with clients to gather all information needed for workflow/work orders (i.e. file type, file delivery and turnaround time)
Write up all work orders in a timely manner.
Coordinate with Machine Room Operators to properly advise on due dates or if any updates need to be made to the client.
Close and finalize work orders, correctly pricing all billing items.
Facilitated shipping orders and advising clients on pick up times.
SERVICE OPERATIONS ASSISTANT • AUGUST 2014 – MARCH 2020
Fotokem Industries, Inc. • Burbank, C.A.
Managed service requests for film and digital media projects.
Receive video elements and film daily, maintaining proper documentation.
Verifying accuracy of film orders and informing all clients of film developing process.
Writing up all film orders in a timely manner according to film lab schedule.
Collaborated with cross-functional teams to streamline project workflows.
Handled a high volume of incoming phone calls, addressing customer inquiries efficiently.
Keeping system updated with elements received with accurate and detailed entries.