Office Manager - AR & Collections Specialist

Jacksonville, Md, USA • *************@*****.*** • 443-***-****

ELLIE CLEMENS

Office Manager with strong accounts receivable and collections experience, improving cash flow and invoice accuracy through timely cash application and reconciliations. Proven at resolving billing disputes and managing customer communications to restore account standing. Seeks to apply organized processes and customer-focused problem solving to support financial operations and team efficiency. EMPLOYMENT HISTORY

OFFICE MANAGER Aug 2018 – Feb 2026

Crystal Home Improvement Harrisburg, PA

MERCHANDISER May 2017 – Jun 2018

Bonnie Plants Mechanicsville, VA

CASH OPERATIONS PROJECT COORDINATOR Oct 2016 – Jan 2017 Venable, LLP Baltimore, MD

ACCOUNTS RECEIVABLE/COLLECTIONS COORDINATOR Jul 2009 – Apr 2016 BenefitMall Towson, MD

ACCOUNTS RECEIVABLE Aug 1999 – Mar 2008

United Concordia Hunt Valley, MD

ACCOUNTS RECEIVABLE Oct 1997 – Aug 1999

Diamond Comic Distributors Cockeysville, MD

ACCOUNTS RECEIVABLE CLERK/COLLECTIONS Jun 1989 – Aug 1997 Fullerton Supply Baltimore, MD

EDUCATION

1985

Joppatowne High School

SKILLS

Power Point, SalesForce, Data Analysis, Office 365, Time Management, Customer Service, Accounts Receivable, Collections, Customer Engagement, Financial Reporting, Problem Solving, Attention to Detail, Critical Thinking Processed accounts receivable daily to maintain accurate ledgers and improve cash flow visibility. Posted payments promptly, reconciling transactions to reduce payment discrepancies and support monthly close. Handled collection calls professionally to recover overdue balances and restore account standing. Resolved customer billing inquiries and discrepancies, improving invoice accuracy and client satisfaction. Responsible for moving and placement of merchandise while maintaining a beautiful area for Home Depot and Lowe's Garden Centers Assisted customers with planting questions

Stocked seasonal plant displays across multiple Lowe's and Home Depot aisles, maintaining consistent labeling and pricing Year End Processing

Worked Unapplied Cash Accounts

Research and Processing

Miscellaneous Projects as assigned

Collections

Collected and managed accounts receivable for past due premium of group health insurance in a very fast past environment Handled problem accounts and complex situations

Coordinated and advised Carriers of forthcoming payments and communicate effectively with ongoing follow-up Processed monthly non-payment group terminations (high volume/manual analysis) and report information to numerous Health Care providers

Generated and distributed late lapse reporting to staff and worked closely with the termination department on an ongoing basis Lockbox Cash Application and Processing

Reconciliation/General Ledger processes discrepancies Ensured timeliness and completeness of month end closing Processed payment adjustments, write offs, refunds Monitored employee performance

Monitored various databases to ensure quality and control Handled collection and reinstatements

Handled time/payroll for Accounts Receivable department Posted daily Accounts Receivable

Data entry

Processed Accounts Receivable

Handled collections

Handled Miscellaneous Projects as assigned

Delivered Daily Bank Deposit

Assisted sales force with letter writing

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