Remote Administrative Assistant & Executive Support
Resume:
Winston Salem, NC, *****
*************@*****.***
CONTACT
SPANISH Fluent
EXECUTIVE ASSISTANT
Guaranteed Rate - April 2026 - Present
Executive Support & Coordination for Senior Loan Officer: Managed calendars, scheduling, and event coordination.
Pipeline Management: Directed a high-volume loan pipeline, tracking sensitive deadlines and handling and verifying confidential documentation. Client Relations: Served as the primary point of contact, handling professional correspondence and guiding clients through complex processes. Intake mortgage applications, and clerical work. Business Development Support: Conducted competitive market research, managed lead sourcing, and created targeted marketing materials. BACHELOR OF SCIENCE IN
JOURNALISM AND MASS
COMMUNICATIONS
ASSOCIATES OF ARTS
Florida International Uneversity
Miami Dade College
Dedicated and highly organized Administrative Assistant with excellent communication, customer service, and office management skills. Experienced in handling confidential information, coordinating schedules, maintaining accurate records, and providing efficient administrative support in fast- paced environments. Recognized for strong attention to detail, leadership skills, professionalism, and time management. Proficient in data entry, document preparation, calendar management, and delivering exceptional service to both internal staff and the public. A dependable team player with a positive attitude, strong problem-solving abilities, and a commitment to supporting the mission of public service through accuracy, integrity, and efficiency.
Justine Ann Pezet
ADMINISTRATIVE ASSISTANT
PROFILE
EDUCATION
LANGUAGES
EXPERIENCE
NMLS LICENSED MORTGAGE
LOAN ORIGINATOR
ADMINISTRATIVE ASSISTANT
Triad Home Lending / Mutual of Omaha - June 2025 - April 2026 Administrative Support: Coordinated daily office workflows for a team of loan officers, scheduling, and correspondence. Prepared and delivered presentations to drive business growth.
Client Services & Loan Processing: Managed client application intake, reviewed sensitive documents, ensured an efficient process and communication.
Business Development: Independently grew a personal book of business through proactive networking, social media marketing, and content creation. GENERAL MANAGER / CO FOUNDER
Aguacate Sanctuary of Love - January 2019 - January 2025 Executive Operations & Administration: Directed daily operations for a multi- faceted wellness and hospitality center; managed event calendars, schedules, led team meetings, payroll and generated key performance reports. Recruitment, hiring, training, and performance management. Business Development & Marketing: Drove revenue growth through strategic sales, localized networking and collaborating with local businesses, community PR, and targeted social media content.
Guest Experience: Maintained customer service standards and contributed to creative menu development and customer experience optimization. MANAGER FOOD AND
BEVERAGE SAFETY
CERTIFICATION
ADMINISTRATIVE ASSISTANT
Sea Spine Orthopedics - April 2016 - Jannuary 2019 Administrative Support & Scheduling: Managed travel logistics and coordinated calendars for office managers and physicians. Clerical support, inernal and external communications.
Appointment Coordination: Managed appointment schedule for medical procedures, follow-ups, and surgeries while streamlining daily clinic intake. Compliance & Records Management: Maintained strict HIPAA compliance, verified insurance, and secured confidential medical records for daily appointments and legal proceedings.
Patient Services & Reception: Served as the primary receptionist, directing daily patient flow, managing correspondence, and handling initial intake with exceptional service. Served as the main point of contact for referral partners, attorneys and patients.
ADMINISTRATIVE ASSISTANT
Intelligent Office - May 2008 - January 2012
Office Administration & Reception: Served as the primary virtual and in- person receptionist for over 100 clients; managed high-volume calls with professional etiquette, clerical support.
Client Intake & Scheduling: Completed intake forms, booked and confirmed client meetings, and managed administrative workflows with high organization and attention to detail.
Business Development & Account Management: Cultivated client relationships and supported business growth through proactive networking, marketing material creation, and sales support.
Notary & Clerical Services: Executed diverse clerical responsibilities and utilized Public Notary Certification to legally authorize documents as required. Written and verbal
communication
Public speaking
Computer Microsoft and Adobe
systems. Google workspace
Multi-line phone and virtual
communication systems
Marketing content creation and
editing
Schedule and calendar
management
Data entry
Organization and attention to
detail
Team leadership
Resourceful problem solving
Time management
Client services
SKILLS
RESTAURANT SERVER
Sugarcane Raw Bar Grill - January 2012 - April 2016 Costumer Service: Collaborated seamlessly with the team to ensure promptness and exceptional hospitality service to guests. Managed a fast paced environment maintaining sharp attention to detail, accuracy, and efficiency. Demonstrated deep menu knowledge, anticipated guest needs, handled payments ensuring accuracy.
Food and Beverage Certification.
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