Customer Service & Call Center Sales Professional

EIMMY MUNOZ

Los Angeles, CA

Phone: 310-***-**** Email: *****.*******@*****.***

LinkedIn: linkedin.com/in/eimmy-katherinne-munoz-rivas PROFESSIONAL SUMMARY:

Customer Service and Sales professional with over 10 years of experience in call center operations, nationwide sales, accounts receivable, and collections. Strong skills in customer support, order processing, and client follow-up. Experienced working with CRM and ERP systems in high-volume environments. CORE SKILLS:

Customer Service, Sales, Call Center Operations, Accounts Receivable, Collections, Order Processing, Client Follow-Up, CRM Systems, ERP Systems

PROFESSIONAL EXPERIENCE:

FERREMUNDO - Customer Service Agent

July 2021 to February 2023 (Guayaquil-Ecuador)

Managed nationwide sales and met budget targets. Handled accounts receivable and collections. Supported sales representatives with order tracking and follow-ups. Processed urgent orders and returns. PRODUCTOS METALURGICOS S.A. - Call Center Sales Representative September 2018 to May 2021 (Guayaquil-Ecuador)

Conducted nationwide sales via call center. Managed customer accounts and collections. Provided support to sales representatives and handled order follow-ups.

FERREMUNDO - Call Center Sales Representative

February 2017 to August 2018 (Guayaquil-Ecuador)

Processed customer orders accurately. Supported nationwide sales operations. Followed up on urgent orders and returns.

SUPRINSA - Sales Coordinator

August 2012 to June 2015 (Guayaquil-Ecuador)

Coordinated order entry and dispatch. Supervised and supported sales representatives. Issued credit notes and maintained sales documentation.

LABORATORIOS LANSIER / GRUPO DIFARE - Product Promoter 2010 to 2012 (Guayaquil-Ecuador)

Promoted products in pharmacy retail locations. Increased sales through customer engagement. Prepared product rotation and sales performance reports.

AMCOBSA - Collections Manager

April 2007 to September 2010 (Guayaquil-Ecuador)

Managed weekly and monthly collections. Prepared payment agreements. Generated collection and performance reports for corporate clients.

EDUCATION:

Bachelor Degree in Education Sciences

Major: Foreign Trade

State University of Guayaquil (Guayaquil-Ecuador)

TECHNICAL SKILLS:

Microsoft Word, Microsoft Excel, SAP, Microsoft Dynamics AX, Internet-Based Systems LANGUAGES:

Spanish Native

English Intermediate 2nd level, Hollywood Adult School.(Currently)

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