Customer Success Experience Specialist

WORK EXPERIENCE

ORANGE COUNTY, CA l 714-***-**** l ***********@*****.***

Creative and detail-oriented hospitality professional with 8+ years of experience in service, event support, and client engagement. Skilled in coordinating catering operations, managing inventory, and designing visually appealing event setups. Experienced in social media content creation, video editing, and brand promotion through ambassador roles, with a strong ability to drive engagement and sales. Background in graphic design and architecture studies, complemented by experience selling original oil paintings, demonstrating a strong eye for aesthetics and visual storytelling. Licensed cosmetologist and founder of a bridal hair business, bringing a blend of creativity, organization, and client-focused service. Seeking opportunities in event coordination, marketing, design, and hairstyling where creativity and execution intersect. SUMMARY

Creative floral and event professional with hands-on experience assisting in floral design, styling, and event execution for weddings, brand activations, photoshoots, and special events. Skilled in sourcing and curating florals, supporting installations, traveling for on-site production, and ensuring seamless event execution. Experienced in collaborating on visual styling and content creation, helping bring creative concepts to life while maintaining a strong eye for detail, design, and brand aesthetics. Floral Assistant

Floracita (2020-2023)

Licensed cosmetology professional with hands-on experience in hairstyling, hair replacement services, and bridal beauty. Completed formal cosmetology training with practical experience providing hair services to clients, including styling, cutting, and color application. Specialized in hair replacement systems, with expertise in measuring, customizing, coloring, cutting, applying, and maintaining wigs and toupees. In 2025, launched an independent bridal hairstyling business, providing personalized on-site services for weddings and special events, with a focus on creating polished, long-lasting styles tailored to each client’s vision. Cosmetology

Invisa Hair (2025) Honey B Bridal (2025-present) Hosptiality

In N Out (2016) Rutabegorz (2017-2020) Original Joes (2021-2022) Brand Ambassador (2020-2022) Pacific Catch 2022-2025) Snooze (2024-2025) Din Tai Fung (2026) Fly Bar Night (2026) Experienced hospitality professional with 8+ years of success in restaurant service, event coordination, and catering operations. Skilled in managing large-scale events for 150+ guests, including client consultation, menu planning, pricing, event setup, décor, and on-site execution. Proven ability to oversee catering orders from concept to delivery, coordinate seminars and private events, and provide exceptional guest service. Experienced in staff training and development, creating training materials, inventory management, and designing promotional signage. As well as I have played a key role in opening two restaurant locations, supporting operational setup, staff training, and launch execution. Known for strong organizational skills, attention to detail, and the ability to deliver seamless, high-quality event experiences. BRENDEL HIX

EDUCATION

SKILLS

CERTIFICATIONS

2024- 2025

Cosmetology

Fullerton College

Licensed Cosmetologist 2020-2022

Graphic Design & Interior-Architecture

San Francisco State

Event Coordination

Client Relations

Marketing & Brand Promotion

Customer Service

Sales & Negotiation

Team Training

Inventory Management

Content Creation

Bridal Hair Master Class

Marketing (In Progress)

Data Analytics (In Progress)

2017-2020

Studio Arts & Liberal Arts

Santiago Canyon College

Wedding & Event Execution

Hair Styling & Bridal Beauty

Project Management

Vendor Relations

Leadership

Attention to Detail

Floral Styling

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