Remote Customer Service & Reception Support
Resume:
Cynthia T. Baker
Magnolia, NJ 08049
***.*******@*****.***
I am a highly resourceful, energetic and competent employee who is eager to support and work closely with team members; in order to assist clients with their hotel accomodations.
Currently looking for a suitable remote Customer Service position which will value and recognize my knowledge, hard work, and abilities.
CAREER HISTORY
INSTRUCTIONAL ASSISTANT
November 2023 - Present: Signal Hill Elementary School, Voorhees. NJ
● Assists individual children with special needs by implementing behavior intervention plans, recording data to provide information regarding their I.E.P. goals.
● Works with small groups of students to reinforce academic content taught while administering, scoring and recording assessments recommended by the certified teacher.
● Assists in the preparation of classroom activities, bulletin boards, copying of students’ materials; while assisting with classroom procedures, lunch, playground, arrival and dismissal supervision.
● Assists substitutes assigned in the absence of the certified classroom teacher.
● Maintains a high level of ethical behavior and confidentiality of information about students, faculty, staff and / or parents while demonstrating a positive, enthusiastic demeanor.
MEDICAL RECEPTIONIST
February 2010 - March 2022: Advocare DelGiorno Pediatrics, Blackwood, NJ
● Patient-facing medical receptionist in a high volume pediatricians office with twelve on-staff doctors.
● Answering phones while resolving patient inquiries in a professional and courteous manner.
● Faxing, scanning and indexing all patient medical records according to HIPAA regulations.
● Accurately collecting information and sending doctors/nurses patient queries via EMR (electronic medical records) system.
● Scheduling appointments and any necessary follow-up appointments for patients using eClinical Works.
● Drafting correspondence on behalf of the medical staff.
● Performing intakes and explaining practice procedures for new patients.
● Checking patients in and out, while collecting and entering pertinent insurance and/or personal information into our database, while determining patients’ copayments, coinsurance, and / or balances.
TRIAGE ASSISTANT
May 2010 - October 2017: Advocare Access, Marlton, NJ
● Assisting nurses by taking preliminary medical information from callers for After-Hours triage service for over 50 pediatric, primary and specialty practices.
● Assessing the necessity to page the on-call doctor, Emergency services, Poison Control, etc.
● Scheduling appointments for the appropriate practices, if deemed necessary by either nurse or doctor that is on-call.
● Working remotely from home; i.e. if weather and/or office conditions require it, while staying in contact with my team members so we can be as efficient and professional as possible for our patients.
PROFESSIONAL EXPERIENCE
Competencies:
● Ability to prioritize and organize a heavy workload.
● Proficient knowledge of office procedures and policies, including respecting other’s confidentiality.
● General knowledge of medical terminology, ABA therapy with DTT.
● Microsoft Office Outlook, Word and Excel, HiRasmus. Personal:
● A professional appearance and demeanor at all times.
● Good team player and remaining calm under pressure. ACADEMIC QUALIFICATIONS
Camden County College: Blackwood, NJ - Pre-Nursing Nassau Community College: Garden City, NY - Medical REFERENCES - Available on request.
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