Business Analyst - Salesforce & Process Optimization

SADIKSHYA ADHIKARI

573-***-**** Bristol, CT ***10 *********.**@*****.*** LinkedIn US Citizen

Business Analyst

Business Analyst with a proven track record of delivering data-driven insights, optimizing processes, and implementing strategic technology solutions that reliably improve efficiency. Expertise in business analysis, Salesforce integration, and process improvement to enhance operational workflows. Translates business needs into scalable solutions that align with organizational objectives. Skilled in Agile Scrum delivery, UAT coordination, defect triage, and stakeholder workshop facilitation.

CORE COMPETENCIES

Cross-Functional Collaboration Stakeholder Engagement Communication Problem Solving Attention to Detail Training and Development Agile Facilitation Process Optimization Data Visualization

TECHNICAL SKILLS

SDLC Agile UAT SIT Split Testing A/B Testing MS Visio MS Access SQL Tableau JIRA SharePoint CRM Salesforce Cloud CPQ QTC Confluence Asana Figma MIRO Lucid Chart Business Process Modeling Data Mapping GAP Analysis AS-IS TO-BE GAP Analysis Data Analysis Business Intelligence Pattern and Trend Identification Data visualization Business Rules ETL SSIS Stored Procedures Test Planning Workflow Automation Six Sigma LEAN JavaScript MS Office API Fundamentals JSON XML GIT Selenium Jenkins Dev-Ops MicroStrategy

EXPERIENCE

Sr. Business Analyst Lytx. Inc., Framingham, MA February 2021 – February 2025

Partnered with business stakeholders across Sales, Marketing, Operations, Product, Customer Success, and Support to gather, analyze, and document business requirements and Use Cases translating them into actionable process, control, and reporting specifications.

ed end-to-end Business Requirements Documents (BRD) creation for continuous innovation, initiatives, ensuring clarity, completeness and alignment with Business Objectives.

Developed and maintained detailed BRDs, user stories, epics, acceptance criteria, process flow diagrams, data flow diagrams, and test scripts using tools such as Visio, Miro, Figma, and JIRA, ensuring requirements traceability and alignment with organizational goals.

Utilized Figma to create a UI mockup, which was presented in a meeting for business feedback.

Employed Jira for story management, categorizing them by Epics to improve tracking efficiency.

Led critical meetings with the stakeholders for final approval before transferring the project to the development team.

Conducted AS-IS and TO-BE process mapping, workflow analysis, and GAP analysis to identify inefficiencies, recommend automation opportunities, and design optimized business processes.

Collaborated with cross-functional teams to analyze business processes, apply LEAN Six Sigma and Agile methodologies, and implement process improvements that enhance efficiency and accuracy across multiple departments.

Led UI/UX A/B experiments on layouts, navigation, and call-to-action elements to optimize user experience and improve engagement metrics.

Supported UAT execution by coordinating test plans, reviewing QA test cases, logging defects, and validating enhancements; ensured business needs were met before production deployment.

Created and delivered training materials, SOPs, job aids, and workflow documentation to support user adoption and ongoing process compliance.

Administered & enhanced Salesforce CRM, including custom object configuration, validation rules, workflows, & automation scripts, supporting business processes like RMA, Deal Desk, & Contract Amendments.

Conducted data analysis and visualization using SQL, Tableau, and Smartsheet to track and report KPIs such as ARR, churn, conversion rates, and case resolution metrics; provided insights that improved partner satisfaction by 45% and reduced resolution times by 80%.

Served as a liaison between business and technical teams, facilitating clear communication, ensuring requirements alignment, and managing stakeholder expectations throughout the SDLC.

Led change management and backlog prioritization across multiple teams, balancing competing priorities to ensure timely completion of key deliverables and system enhancements.

Collaborated with Revenue Ops and leadership to define alerting and reporting requirements, establish data integrity controls, and design dashboards that supported executive decision-making.

Monitored deliverables and tracked sprint progress through JIRA dashboards, ensuring visibility and timely reporting to management and cross-functional partners.

Stayed up to date on emerging process automation, analytics, and IT advancements, recommending new tools and techniques to modernize systems and streamline reporting.

Facilitated business review meetings, requirements workshops, and solution walkthroughs, presenting findings, options, and recommendations to leadership in a clear, data-driven format.

Successfully integrated LMS into Salesforce Community Cloud, enabling secure access for over 1,000 internal and external users and streamlining training engagement tracking.

Optimized Quote-to-Cash (QTC) workflows using LEAN methodologies, improving turnaround times and eliminating process bottlenecks.

Led the Salesforce–JIRA integration, reducing incident reporting time by 40% and improving resolution efficiency by 15%.

Built executive Tableau dashboards to track business performance, pipeline health, and partner metrics, enabling data-informed strategic reviews and OKR planning.

Participated in product team sprints to test AI features (fatigue alerts, distracted driving detection) and translated outcomes into Agile user stories for downstream LMS and support workflows.

Test Systems Engineer/Business Analyst Amadeus, Massachusetts, MA August 2017 – September 2020

Worked within Agile test teams to deliver functional and technical support for customer-facing, training, and internal test systems, participating in standups and retrospectives.

Collaborated with R&D, product teams, and global stakeholders to translate customer issues into Agile user stories and prioritize fixes for sprint delivery.

Worked as a liaison between customers and operations to communicate the issue raised in multiple customer-facing test environment using Agile ticketing workflows.

Monitored and analyzed test system performance data across UAT, migration, and production environments; identified root causes of recurring defects, reducing high-impact issues by 30%.

Experienced in investigating defects and dispatching to relevant team to ensure a quick and effective problems resolution through structured escalation workflows.

Reviewed, analyzed, & debugged client logs to understand the core issues & avoid future problems.

Implemented configuration changes & ensure sprint-related fixes were deployed during system restore.

Worked extensively in providing end-to-end monitoring of test systems.

Created weekly usability reports based on the monitoring results and shared implementation feedback during Agile retrospective sessions.

Proactively monitor functionalities across multiple test environments for global customer products.

Resolved any technical issues that occur during monitoring, escalate issues if not solved.

Worked on integrating GIT into Continuous Integration (CI) environment.

Collaborated closely with the DevOps team for troubleshooting test systems issues identified.

Developed Selenium and SOAP-based scripts for monitoring based on customer’s requirement.

Familiar with requesting and validating Web Services, SOAP and REST API using SoapUI.

Attended tickets from customers following incident management procedures in a timely manner.

Worked with the team in creating and maintaining operational procedures documentation and propose improvements based on customer complaints applying LEAN continuous improvement cycles.

Implemented process documentation and SOPs in Confluence/SharePoint, ensuring standardized best practices and improving onboarding efficiency.

Performed data validation and analysis using SQL queries and Selenium scripts, enhancing reporting accuracy and troubleshooting speed.

Business Analyst Citizen’s Bank, Riverside, RI December 2016 – Jun 2017

Conducted requirement gathering and process mapping sessions with business users; produced workflow diagrams, UML, and use cases for Agile delivery teams.

Collaborated with offshore Scrum team on weekly basis for updates or weekly sprint updates, backlog reviews, and release planning.

Supported the business in obtaining stakeholder approvals and SME.

Performed GAP analysis of current and desired functionality aligning findings with Agile iteration goals.

Work with business users to define Business, Process, and Data Models to understand overall business.

Participated in frequent agile meetings to provide guidance to Agile project development process.

Reviewed testing progress and sprint outcomes to resolve blockers in Agile delivery.

Created and maintained Requirement Traceability Matrix (RTM) to ensure coverage of test cases and business needs.

Managed backlog grooming and story prioritization with project owners in Agile sprints.

Produced weekly project health and sprint progress reports.

Documented support processes and created user training aligned to Agile deliverables

Managed backlog prioritization, sprint progress reporting, and user acceptance testing (UAT) for multiple financial products.

Business Intelligence Analyst, Ralph Lauren, Lyndhurst, NJ June 2015 – September 2015

Designed and maintained MicroStrategy dashboards and visualizations for executive decision-making.

Used basic SQL queries to validate business rules and data mapping.

Conducted data mining, validation, and discrepancy resolution, reducing redundant reports by 25%.

Created business process to assist the users in scheduling and running the report.

Trained users and created SOP on Business Intelligence tools to create reports and navigate dashboards.

Assisted in migration of global reporting environment, participated in documenting requirements.

Created, tested, validated and inventoried reports to meet the functional requirement and quality assurance that resulted in a significant reduction in obsolete and redundant reports.

Collaborated with multiple teams of users to document business requirements and develop strategy with IT to produce deliverables meeting deadlines.

Organized/attended meetings with users, technology team and Project Managers to analyze and update project status.

EDUCATION

Touro College, New York, NY - Master of Science (M.S.) - Information Systems

Southeast Missouri State University, Cape Girardeau, MO - Bachelor of Science (B.S.) - Molecular Biology

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