Administrative Assistant & Customer Service Specialist

GEMETRIS (SHAY) NASH

Dallas, TX ***** 469-***-**** ****.********@*****.***

SUMMARY

Responsible and dedicated administrative assistant and customer service representative with extensive experience in operating office machines and maintaining filing and storage systems with over 10 years in the customer service industry. Proficient team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Effective leader with exceptional listening and critical thinking skills. Passionate and motivated to maintain customer satisfaction and contribute to company success. SKILLS

• Microsoft Outlook, Word, and Excel

• PowerPoint

• Keyboarding (45 wpm)

• MS Office expert

• Cash Handling

• Customer Relations

• Problem Resolution

• Administrative support

• Team Player

• Order and Refund Processing

• Attention to Detail

• Answering & Transferring calls

• Billing Inquiries

• Scheduling

• Dependability & Confidentiality

• Organization Skills

• Inbound & Outbound Calling

• Understanding Customer Needs

• Leadership Skills

• Patient and Empathetic

WORK HISTORY

Travel Specialist, 05/2022 to Current

JPMorgan Chase – Plano, TX

• Answer incoming phone calls and develop friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings

• Assist customers with making reservations and enter reservation details into computer system

• Process credit card payments for bookings and/or redeem available points to make reservations

• Make appropriate changes to bookings per customers request

• Process cancellations and refunds to reservations

• Educate customers on how our program works & how they can book themselves on our portal if needed

• Resolve various issues and discrepancies for customers Customer Service Manager, 01/2018 to Current

Walmart – Garland, TX

• Manage front-end of store nightly

• Assign cashiers to specific registers

• Handle any and all customer service calls for overrides

• Provide excellent customer service skills

• Count down cash tills in safe and distribute to cash registers

• Draw down and distribute cash to all self-checkout registers

• Delegate breaks and lunches

• Handle very large amounts of money on nightly basis

• Stock and organize front-end inventory daily

Business Office Manager, 10/2016 to 11/2017

Renfrew Center of Texas – Dallas, TX

• Processed credit card payments of patients weekly

• Closed credit card machine batch and processed deposit slips daily

• Logged in attendance and number of days patients attend meetings

• Created patients charts and attached necessary paperwork daily

• Answered incoming calls and transferred to therapists, physicians or dieticians

• Answered all correspondence of patients and/or parents

• Updated spreadsheets of changes in weekly coverage and insurance

• Distributed admissions paperwork to clients, collect driver's license & insurance card for charts

• Handled confidential information of patients daily Administrative Office Coordinator, 03/2016 to 09/2016 District Council 88 Joint Tradeshow Apprenticeship – Dallas, TX

• Monitored and directed incoming mail and prepared outgoing mail

• Transcribed meeting minutes for management's records

• Reduced intake processes time by developing application tracking and filing systems

• Made travel arrangements for staff members

• Delegated tasks to administrative support staff to organize and improve office efficiency

• Improved office operations by automating client correspondence, record tracking and data communications

Customer Service Agent, 01/2014 to 02/2016

VSP Global – Dallas, TX

• Assisted customers with needs such as opening accounts, updating account details, and signing up for new services

• Devised innovative strategies to improve customer satisfaction scores and meet company goals

• Maintained financial accounts by processing customer adjustments

• Took payment information and other pertinent information such as addresses and phone numbers to place orders

• Resolved concerns with products or services to help with retention and drive sales

• Researched and evaluated suppliers and vendors based on quality, price, selection, availability, and distribution capabilities

Reservation Specialist, 03/2012 to 12/2013

Real Joy Vacations – Dallas, TX

• Assisted customers with making reservations and entered reservation details into computer system

• Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances

• Resolved various issues and discrepancies for customers

• Handled billing information over phone

• Prepared customer invoices, accepted payments and processed refund and cancellation requests

• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings Call Center Customer Service Representative, 02/2011 to 12/2011 Pro Care Medical Solutions – Dallas, TX

• Educated customers about billing, payment processing and support policies and procedures

• Described product highlights and benefits to help guide purchasing decisions

• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas

• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns

• Delivered prompt service to prioritize customer needs

• Responded proactively and positively to rapid change EDUCATION

No Degree: Machine Shorthand

Court Reporting Institute of Dallas - Dallas, TX

No Degree: Business Administration and Management

ESS College of Business - Dallas, TX

No Degree: Business Management

El Centro College - Dallas, TX

High School Diploma

Bryan Adams High School - Dallas, TX

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