Compliance

ANGELICA HOBBS

Crestview, Florida

Phone: 850-***-****

Email: *************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and results-driven professional with over 10 years of experience in government services, case management, and administrative operations. Proven ability to manage high-volume caseloads, support vulnerable populations, and maintain strict compliance with state and federal regulations. Known for strong organizational skills, effective communication, and a commitment to service excellence.

CORE SKILLS

Case Management & Client Services

Government Programs & Compliance

Records & Information Management

Program & Project Coordination

Team Collaboration & Leadership

Community Outreach & Referrals

Confidential Data Handling

PROFESSIONAL EXPERIENCE

Early Learning Coalition of Emerald Coast – Shalimar, FL Compliance Service Specialist February 2013 – Present Provide childcare subsidy assistance to families through state and federally funded programs. Manage and maintain a caseload of over 1,000 clients. Interview applicants to assess eligibility and gather documentation. Enter and manage client data using CCMS-Enhanced Field System. Coordinate services for non-English-speaking families using translation services. Provide community resources and referrals.

Prepare official correspondence regarding eligibility and documentation. Support supervisors with administrative tasks.

Florida Department of Children and Families – Niceville, FL Child Protective Investigation Screener July 2011 – February 2013 Assigned abuse and neglect cases to investigators. Prepared and maintained case files.

Conducted criminal background checks.

Managed over 2,000 confidential files.

Performed audits and referrals.

Assisted with foster care placement documentation. EDUCATION

McMurry University – Abilene, TX

Bachelor of Science, Cybersecurity

University of West Florida – Pensacola, FL

Bachelor of Science, Criminal Justice / Juvenile Justice Associate of Arts, General Studies

CERTIFICATIONS

Certification in Crisis Mediation

Intro to Cybersecurity Certification

State of Florida Commissioned Notary

TECHNICAL SKILLS

Microsoft Word, Outlook, PowerPoint, CCMS-Enhanced Field System, Florida Access System, Judicial Inquiry System, FDLE Data Motion, Driver and Vehicle Information Database, Crossmatch LiveScan, file auditing, and office equipment.

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