Customer Service & Billing Specialist

KU

KERRION UPSHUR

***********@*****.*** +1-724-***-**** Uniontown, PA 15401

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

• Accounts payable

• Accounts receivable

• Microsoft Excel

• Financial reporting

• QuickBooks

• Customer relationship management

• Billing processing

• Invoice generation

• Payment applications

• Effective communication

• Problem solving

• Attention to detail

• Team collaboration

• Time management

• Data analysis

Bruceton Petroleum Co. Cheat Lake, WV

Truck Fueler

07/2025 - Current

Delivered diesel fuel to machinery and construction equipment to maintain operational efficiency

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• Operated heavy duty service truck to transport diesel fuel to various sites

• Refueled service truck nightly to ensure operational readiness Bruceton Petroleum Co. Morgantown,

WV

CSR - Customer Service Representative

12/2022 - Current

Also assume the role of lead CSR by answering any questions for customers and fulfilling their needs to the best of my abilities over the phone

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Assisted supervisors with filing paperwork and completing various tasks to maintain operational efficiency

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Led CSR role by addressing customer inquiries and ensuring their needs were met over the phone

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• Received fuel deliveries from suppliers to maintain inventory levels.

• Generated delivery tickets for accurate record-keeping of shipments. Processed billing information and generated invoices to ensure timely customer account management

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MarketSource/Target Mobile Uniontown,

PA

Cell Phone Technician

06/2021 - 11/2022

Activated prepaid and postpaid cell phone devices in-store and online to enhance customer connectivity.

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Delivered exceptional customer service and technical support via phone and in-store interactions

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Negotiated tailored phone plans and devices based on guest needs and preferences

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DICK'S Sporting Goods Uniontown, PA

Retail Sales Associate

Assisted customers in selecting footwear that met their preferences and requirements.

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Summary

Skills

Experience

11/2020 - 07/2022 • Actively assisted with cash register operations at the front of the store. Provided attentive service to customers throughout the store and in various sections.

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Directing customers to the proper area of the sales floor to find what they need

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Welcomed guests upon arrival and remained available to assist with their needs.

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Finish Line Saint Clairsville, OH

Customer Service Representative

07/2018 - 12/2021

Assisted customers on sales floor by answering questions about products, merchandise, and services, enhancing customer experience.

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• Performed cashiering, stockroom upkeep, and store upkeep. Monitored sales performance metrics to ensure compliance with company standards.

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Ohio University-Eastern Campus Saint Clairsville, OH Business

12/2019

Wheeling Jesuit University Wheeling, WV

Business

05/2019

Ewing High School Ewing, NJ

General Studies (High school or equivalent)

06/2018

Driver's License

English

Authorized to work in the US for any employer

• Pittsburgh, PA

• Greensburg, PA

• Morgantown, WV

Education and Training

Certifications

Languages

Additional Information - Authorized To Work

Willing To Relocate

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