Virtual Customer Operations Coordinator

Melody A. Wheeler

***** ***** **** **., ******, TX 77532

Cell 713-***-****

*********@***.***

Experience

August 2008 – March 2026 – Houston, TX

Citgo Petroleum Company-

Vessel Operations Coordinator

US Flag Clean Vessel Operations

Vessel operations of chartered U.S. flag vessels used to transport clean products to / from refining facilities. Send voyage orders to vessel / commercial operator; watch activities of vessel 24/7, keep recorded account of all vessel operations; keep all concerned parties updated via email and internal reporting. Work closely with loadport and disport agents to ensure that every activity is documented accurately.

Crude Vessel Operations

Vessel operations of chartered vessels transporting crude from Venezuela, Mexico, Curacao and others, to refineries in Corpus and Lake Charles, and also operations for lighterings. On call 24/7; send voyage orders to vessel; track all activities of vessel, report all ETA’s, weather/maintenance/terminal delays to commercial group. Keep recorded account of all vessel operations. Work closely with brokers, owners, loadport/disport agents, and internal schedulers, to ensure that every activity is documented accurately in SAP. Pay invoices for freight, bunkers, wharfage, etc.

Barge Operations Coordinator

Administrative support to marine chartering group. Responsible for clean/crude nomination voyage updates, creating, tracking and correcting purchase orders, time charter purchase orders, sales orders. Log, code and approve invoices for U.S. Flag voyages. Update and maintain monthly moves activity report, detailing freight costs, price per barrel, etc. Receive and implement vessel updates through email and other notification. Create vehicle ID’s and establish new vendor coding for accounting purposes. Back up for Vessel Operations.

August 2007-December 2007 – Sugar Land, TX

American Tower Corporation-Operations Coordinator

Responsible for financial tracking, billing, and purchase order creation.

Orders and performs basic overview of titles and easements.

Maintains accurate project files and ensures that construction jobs are documented and re-integrated

Ensures that all company and departmental guidelines are being followed.

Completes site candidate information packages for external customers.

March 2007- August 2007 - Sugar Land, TX

Schlumberger/EPC Global-Administrative Services Assistant

Assist Accounting Department

SAP-Code/Input department invoices

Process expense reports

Provide administrative services by copying documents, ordering office

supplies and kitchen supplies

Coordinates building maintenance/service

August 2005-February 2006 - Houston, TX

ConocoPhillips/Kelly Services-Procurement Assistant

Assist Real Estate & Facilities Department

Implement and maintain vendor database

Review and update vendor contracts (iCMS)

SAP - review and track documents

September 2004- August 2005 - Houston, TX

ConocoPhillips/Resource Staffing-Customer Service Representative- Sales & National Accounts

Logistics Planning and Coordination

Detailed Inventory Management

Strong Customer Relations and Product Knowledge

Daily management of marketer sales representative marketers located in fifteen states.

August 2003-March 2004 - Houston, TX

Subsea7/Resource Staffing-Offshore Logistics Coordinator

Coordinated international travel arrangements for offshore weekly crew rotations (5 vessels) – on call 24/7.

Visa renewals updated and processed

Code department invoices, purchase orders, and tracked employee time

February 2002-January 2003 - Houston, TX

Technip/Resource Staffing-Project Coordinator

Maintained project files in accordance to company guidelines

Assisted engineers in creating and distributing reports

Coordinated scheduling and reservations

January 1997-March 2001 - Houston, TX

Petro Source Corporation-Executive Assistant

Finalized correspondence for President/CEO

Assisted Controller with monthly / annual financial reports for five companies

Coordinated travel arrangements

Coordinated company functions; board meetings, annual customer appreciation, annual golf tournament, etc.

Maintained corporate apartment and company vehicles

April 1991-August 1995 - Houston, TX

GH Flow Automation-Executive Sales/Marketing Coordinator

Finalized correspondence for Executive Vice President and Regional Sales Manager

Coordinated arrangements for trade shows, advertising, and company brochures

Assisted Accounting Department with account receivables, invoicing, and general ledgers

Education

2004-2008

Houston Community College, Houston, TX (Human Resource Management)

1980-1981

Sam Houston State University, Huntsville, TX (Business Administration)

1979-1980

Southwest Texas State, San Marcos, TX (Business Administration)

Computer Skills

Microsoft Office, Access, Excel, Power Point, Outlook

SAP, QuickBooks

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