Administrative and Customer Service Professional

Ruth Neher

Perrysville, IN • 812-***-**** • *****************@*****.***

Reliable and detail-oriented administrative and customer service professional with extensive experience in call centers, data entry, quality review, and multi-line phone support. Strong background in managing high-volume workloads, screening calls, processing documentation, and supporting HR and clerical functions. Known for accuracy, professionalism, and the ability to work independently or as part of a team.

Experience

NOVEMBER 2021 - PRESENT

Call Screen Manager Turbodebt

Manage inbound and outbound call screening for debt-relief clients.

Support team performance and ensure accurate intake of client information.

Maintain documentation and compliance standards.

FEBRUARY 2021 – MARCH 2021

Data Entry Robert Half / Walgreens

Entered high-volume data with accuracy and speed.

Supported pharmacy operations with timely processing.

NOVEMBER 2020 – FEBRUARY 2021

Data Entry, HR & Quality Express Professionals / Voyant Beauty

Performed data entry for HR and quality departments.

Assisted with employee files, documentation, and quality checks.

MAY 2020 – OCTOBER 2020

Collections Associate Genpact

Managed inbound and outbound calls for past-due accounts.

Negotiated payment arrangements and documented account activity.

AUGUST 2019 – OCTOBER 2020

Lister / Enumerator US Census Bureau

Verified addresses and completed household questionnaires.

Maintained confidentiality and accuracy while working independently.

JUNE 2018 – MARCH 2020

Janitorial / Custodian ProEx

Cleaned multiple bank locations to client standards.

Ensured secure handling of sensitive environments.

JULY 2016 – OCTOBER 2016

Quality Inspector – Medical Insurance Claims Trillium

Audited outgoing insurance letters for accuracy.

Entered and processed claims information.

OCTOBER 2010 – DECEMBER 2013

Customer Service Representative Express Scripts

Assisted customers with medication orders and insurance questions.

Coordinated with pharmacists and insurance agencies.

Skills

Call Center Operations • Data Entry & Filing • Customer Service & Client Support • Multi-Line Phone Systems • HR Support & Clerical Tasks • Computer Proficiency

Education

Associate of Arts, Business University of Pheonix Online Campus

Associate of Arts, Business Management University of Pheonix Online Campus

High School Diploma North Vermillion High School

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