Operations Coordinator and Administrative Support

CARRIE CLAYPOOL

*** *** ****** **** #*** · Latham NY 12110

**************@*****.*** Phone 518-***-**** COMPUTER SKILLS

● Fluent in Adobe Photoshop · Bridge · Premiere Pro ·Illustrator · Microsoft Word · Excel · Power Point · Outlook

● Experienced in Utilizing XHTML/CSS to create standards-based, accessible web sites & Adobe FrontPage,

● Macromedia Dreamweaver · Access & InDesign & DropBox & Samsung applications & Apple applications,

● Microsoft 365, TEAMS, Webex, Zoom, One Drive, Intertrac. EXPERIENCE

Program Aide/Operations Coordinator, NYS Dept. of Health, Albany, NY, Aug. 2023 – Feb.2024 o Responsible for multiple bureau outreach for recruitment, scheduling and coordinating interviews. o Scheduling executive’s and director’s meetings across multiple bureaus. o Monitoring CCRC program mailbox, tracking annual fees and correspondence. o Sending Annual Fee Invoices for CCRC Program and emails for missing annual fees. o Filtering multiple bureau lines and call log.

o Processing renewal checks upon arrival for Adult Care Facilities. o Monitoring daily FOIL reports and correspondences for FOIL requests in Intertrac. o On the Tenant Safety Organization Committee.

o Assisting other units with special projects, as needed, to meet deadlines. Tax Information Aide, NYS Taxation & Finance, Latham, NY, Aug. 2019 – Feb. 2020 o Responsible for aiding in maintaining and coordinating all tax file warehouse storage needs and organization for all file requests, both digitally and hard copies, on a state wide and country wide demand.

o Assisting other units with special projects, as needed, to meet deadlines. o On the Diversity and Inclusion Committee

Project /Administrative Coordinator, NYS Senate Services, Albany, NY, Aug. 2018 – Jan. 2019 o Supported the Director and Deputy’s daily management of Senate Services and Special Events Units. o Worked with Director and staff to coordinate the overall activities of the department. o Assisted with Special Projects and Programs and assisted with organizing all operating and informational files while maintaining a portfolio of all printed/mailed materials for each Senator’s office.

o Prioritized activities when necessary, process forms as needed and maintain time and attendance for Senate Services and Special Events staff.

o Assisted with proofing and editing proclamations when needed and cross trained to assist other responsibilities when necessary.

Office Coordinator, NYS Senate Photography, Albany, NY, Jan. 2018 – Jun. 2018 o Scheduler and Coordinator for photographers for all events during session and non-session days. o Managed all photography print order requests and assisted in filling print orders for all Senate offices. o Setup all DropBox accounts, trouble-shot and managed accounts for all Senate offices. Job Coach, NorthEast Associates in Rehabilitation, Albany, NY, Dec. 2016 – Jan. 2018 O Coached both children and adults with disabilities at schools and businesses to help them maintain their mmposition and gain additional employment.

Caller Center Representative 1, HSCC – OCFS, Schenectady, NY, Jan. 2016 – Mar. 2017 O Trained and experienced on Workers Compensation Claims line and Medical Directors Office mmLine.

o Member of Fire and Safety Committee.

Corporate Biller, Quad Graphics, Saratoga, NY, Jun. 2014 - Jan. 2016 o Managed and coordinated accounts for clients customized billing needs and deadlines, while meeting period, quarterly and year-to-end financial responsibilities and deadlines. o Trained and mentored other corporate billers to manage and coordinate their own accounts and to use company billing software and to understand necessary reports. Investor Services Coordinator, United Group of Companies, Troy, NY, Jul. 2012 - Nov. 2013 o Managed the Investors Services database, all necessary administrative and clerical files, and liaison to investors for the company.

o Developed, planned and executed Investors quarterly newsletter to production. o Managed all corporate kits for company’s filing.

Managed any needed projects for CEO of company and Executives in other departments to assist in m the success of day-to-day flow of the company at the corporate level or on site at company real estate m properties.

Office Coordinator, United Group of Companies, Troy, NY, Apr. 2012 - Jul. 2012

Managed the Corporate Offices; Team Room, Conference Rooms, Mail Room, Warehouse, travel services, printing and IT needs.

Managed reception desk and lobby at Corporate Head Quarters.

Trained and replacement once promoted.

Program Coordinator, Capital Region BOCES Reality Check, Albany, NY, Sept. 2007 - Sept. 2009

Planned and executed educational presentations of special projects to meet yearly goals of the Reality Check program.

Trained youth to help educate their community.

Conducted research related to programs, initiatives and educational games.

Designed graphics, recruitment and educational materials, and youth clothing gear.

Networked with schools, communities, agencies and local governments to garner support for Reality Check.

Managed and updated the Schenectady County Website. EDUCATION

State University of New York at Albany, Albany, NY Bachelor of Psychology, Major: Industrial Psychology, Minor: Business Bachelor of Arts, Major: Photography & Digital Imaging ACTIVITIES OR COMMUNITY SERVICE

■ Volunteer, Let’s Go Team – Oneonta Gulf Coast Collaboration, Pass Christian, MS, Apr. 2006

■ Volunteer, Let’s Go Team – Oneonta Gulf Coast Collaboration, 9th Ward New Orleans, LA, Jul. 2006

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