Customer Service & Phlebotomy Specialist

Tina Wager

** ******** ****** *** **, Cohoes, NY 12047 -518-***-****

**********@*****.***

Objective:

To obtain a position with a reputable company in a motivating and challenging environment with growth potential that will allow me to use my skill set and knowledge base to attain organizational success while achieving my personal goals

Qualifications:

Excellent communication and interpersonal skills

Quick learner with outstanding problem-solving ability

Able to multi-task and function in a fast-paced environment

Exceptional time management with an extensive customer service background

Extremely self-motivated with great ability to work individually or with others as a team

Education:

Bryant & Stratton College Albany, NY

Phlebotomy - September 2012

Troy High School Troy, NY

General Educational Diploma - February 2008

Educational Opportunity Center Troy, NY

Certified Nursing Assistant Training - December 1999-2000

Volunteer Experience:

Northeastern Red Cross Albany, NY, Blood Drive Volunteer – May 2005-Present

New York State Oncology & Hematology of Latham NY - Phlebotomy Intern - 2012

Work Experience:

Brighton Health Plan Solutions LLC

Customer Service Representative II

February 2022 – present date

Process calls for multiple companies that offer health insurance to employees

Process accepted and denied claims for members and providers

Assist New and existing members for the “My Create Health” portal

Assist members with accumulations and deductibles

Assist members and providers with prior authorizations and appeals

Maximus Albany, NY

Small Business Specialist

September 2013- February 2022

Processing health insurance enrollments, disenrollments for small businesses

Assisting brokers and employers through navigating online portals

Assisting employees with confirming new and existing enrollments

Providing consumers with accurate information regarding their cases

Deescalating situations and solving complex problems

Refer consumers to the appropriate locations and department

Bought Veterinary Clinic Latham, NY

Receptionist

October 2009 – September 2011

Answered incoming phone calls and messages on a multi-line system

Recorded and notified doctors of all scheduled appointments and clients’ calls

Scheduled and cancelled appointments for 4 doctors within the clinic

Rotated head receptionist duties to ensure mandatory tasks were properly completed

Filled and prepared medicine prescriptions as requested by clients for pickup

Managing record requests between other hospitals and specialty practices

Child Care Provider, Cohoes, NY

Child Care Taker

June June 2006 – August 2013

Provided quality care to children ranging all ages

Coordinated playtime and encouraged educational and motor skills training

Planned and set up outdoor activities to include but not limited to walks, arts and crafts

Prepared and served nutritious meals and snacks according to special diets and allergies

Eddy Ford Nursing Home Cohoes, NY

Certified Nursing Assistant

October 2000- June 2006

General Care for residence accompanying a 40-bed unit

Provided a caring, comfortable and safe environment both privately and publicly for residents

Followed confidentiality guidelines, keeping patients’ rights and privileges by state guidelines

Documented progress reports in daily log, and attended daily shift meetings

Extensive experience in post-mortem and wound care

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