Administrative Operations Coordinator & Virtual Assistant

CYBELLE REIS PEREIRA

ADMINISTRATIVE OPERATIONS COORDINATOR REMOTE VIRTUAL ASSISTANT

Houston, TX 77007 +1-281-***-**** ******************@*****.*** linkedin.com/in/cybellereispereira

Professional Summary

Bilingual administrative and operations professional with 15+ years of experience supporting business processes, compliance, reporting, data management, scheduling, and customer-facing operations across U.S. healthcare and international organizations. Strong track record of organizing complex workflows, maintaining accurate records, analyzing operational information, and coordinating across teams. Experienced working independently in remote and hybrid environments, with transferable strengths in process improvement, documentation, data accuracy, and professional communication.

Core Competencies

Administrative & Operations Support

Remote Workflow Coordination

Calendar & Appointment Scheduling

Data Entry & Records Management

Process Improvement

Reporting & Data Analysis

Customer & Stakeholder Communication

Microsoft Office & Excel

Compliance & Confidential Information

Bilingual Communication

Professional Experience

Start to Scale — Founder & Operations Consultant Hybrid Jan 2025 – Present

Founded and developed a consulting practice focused on operational efficiency, workflow optimization, and administrative processes for dental practices.

Conducted operational assessments to identify workflow bottlenecks, administrative inefficiencies, and opportunities for process improvement.

Developed standardized procedures and practical recommendations to improve day-to-day operations and organizational efficiency.

Managed business development activities, including service development, client outreach, proposal preparation, website development, and business administration.

Created operational frameworks, documentation, and client-facing materials to support consulting engagements.

Clear Smiles Dental — Insurance Verification Specialist Remote Jan 2023 – Nov 2024

Managed remote insurance verification workflows for a multi-practice dental group spanning four locations, maintaining accurate benefit information and supporting consistent financial communication.

Performed detailed eligibility and benefits verification and translated complex coverage information into clear, patient-friendly treatment cost estimates.

Coordinated with insurance carriers to investigate coverage questions, resolve discrepancies, and support timely claims processing and revenue cycle workflows.

Maintained accurate insurance and patient data in the practice management system, reducing downstream billing errors through thorough documentation and data integrity.

Worked independently in a remote environment while managing multiple practice needs, deadlines, and high-volume administrative requests.

Minty Dental Studio — Appointment & Insurance Coordinator Hybrid Apr 2018 – Dec 2022

Coordinated appointment scheduling, insurance verification, and administrative workflows in a fast-paced dental practice, helping maintain an organized patient experience.

Managed provider and patient scheduling with attention to timing, workflow, and competing priorities to support efficient daily operations.

Verified insurance eligibility and benefits and documented coverage information accurately to support correct billing and minimize financial discrepancies.

Maintained current knowledge of dental insurance policies and procedures and adapted workflows as payer requirements changed.

Provided professional, detail-oriented communication to patients and internal teams while handling confidential information and sensitive financial questions.

BB Tecnologia e Serviços — Logistics & Compliance Specialist São Paulo, Brazil Jul 2013 – Sep 2017

Supported logistics, financial processes, inventory reconciliation, and compliance tracking across operational workflows.

Analyzed transaction, claims, reimbursement, and inventory data and prepared reports to support financial control and management decisions.

Used Oracle E-Business Suite to manage orders, financial transactions, and compliance-related activities while maintaining accurate records.

Supported budget tracking and financial forecasting related to logistics claims and reimbursements.

Helped streamline reconciliation and compliance processes by identifying discrepancies and following established controls and regulatory requirements.

Itaú Unibanco — Business Process & Compliance Specialist São Paulo, Brazil Jun 2005 – Jul 2010

Supported process optimization, compliance, financial analysis, and operational efficiency initiatives across banking operations.

Analyzed branch performance data and prepared reports to identify operational trends, improve visibility, and support performance management.

Supported claims tracking and compliance activities, helping business teams maintain adherence to internal procedures and industry regulations.

Collaborated with cross-functional business teams to improve operational workflows, strengthen controls, and reduce process inefficiencies.

Translated operational data into practical reporting and process insights for internal stakeholders.

Bauducco — Trade Marketing & Category Management Coordinator São Paulo, Brazil Mar 2001 – Jul 2002

Supported business process improvement, data analysis, financial tracking, and reporting activities related to category management.

Prepared performance reports and data-driven presentations for business partners and internal stakeholders.

Managed financial tracking and reporting activities while supporting compliance with established business standards.

Served as a key contact for partners interested in category management and supported relationship coordination.

Contributed to process improvement initiatives designed to increase efficiency and strengthen business performance.

HP — Intern, Quotation & Cost Analysis São Paulo, Brazil Sep 1999 – Feb 2001

Supported quotation, cost analysis, financial reporting, and cost accounting activities.

Prepared cost reports and assisted with data reconciliation to support accurate financial analysis.

Organized and reviewed financial information for internal reporting and business decision support.

Technical Skills

Microsoft Office • Microsoft Excel • Oracle E-Business Suite • Dentrix • Data Analysis & Reporting • Electronic Records Management • Remote Collaboration Tools

Education

BA in Business Administration, School of Economics, Business and Accounting (FEA-USP), University of São Paulo — 2001

Specialization in International Business, Aalborg University — 2003

MA in Psychology, Alubrat — 2023

Languages

Portuguese — Native English — Fluent Spanish — Fluent

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