Customer Service & Client Relations Specialist

ANNA ROTTMANN

Relationship-driven professional with experience working directly with clients to understand their needs, evaluate options, make informed decisions, and provide solutions tailored to their needs. Strong communication and problem-solving skills with a track record of building trust maintaining client satisfaction and delivering consistent support in a fast-paced, ever-changing environment.

R E L E VA N T E X P E R I E N C E

Animation and Illustration for large YouTube personalities 2017-2020 Animated multiple story time videos

Provided illustrations and animation for outro sequences Designed and illustrated merchandise and supporting visuals Self-Employed 3D Artist 2020-2024

Created various characters, props, and clothing for use in game creation Experience with finances, time and project management Jeffrey Nissan Dec. 2024 - Oct. 2025

Worked closely with consumers to conduct a needs analysis Assisted with vehicle selection based on needs and budget Handled sensitive information compliant with all regulations LaFontaine Toyota Oct. 2025-Current

Conducting a needs analysis and selecting various ancillary products Educating customers on financing options, warranties, and other ancillary products Collaborating with the finance department, management, and service to ensure customer satisfaction post-sale Consistently reaching and exceeding sales goals with high customer satisfaction rate and return business S O F T WA R E K N O W L E D G E

CRM software, CDK Global, VAuto, Microsoft Suite, Copilot, Google Suite, ReverseRisk, Focus by Reynolds & Reynolds E D U C AT I O N A L B A C KG R O U N D

College for Creative Studies, Detroit MI

BFA in Animation

Working with a variety of programs satisfying assignment requirements

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