Remote Customer Service & Claims Support
Resume:
Aderolakemi Adeniran
Columbus, OH (Open to Remote Work)
**************@*****.***
Professional Summary
Customer Service Representative and Claims Support Professional with over 8 years of experience delivering exceptional customer service across insurance, healthcare, and government environments. Experienced in handling high-volume inbound calls, email correspondence, claims processing, benefits administration, and issue resolution while maintaining exceptional customer satisfaction. Skilled at navigating multiple CRM systems, documenting customer interactions, resolving complex inquiries, and collaborating with cross- functional teams. Known for excellent communication, active listening, problem-solving, and the ability to build positive customer relationships in remote and fast-paced environments. Core Competencies
Customer Service Excellence • Member Support • Call Center Operations • Inbound & Outbound Calls • Claims Processing • Insurance Claims • Benefits Administration • CRM • Account Management • Data Entry • Documentation • Email & Chat Support • Conflict Resolution • Active Listening • Problem Solving • Multitasking • Microsoft Office • Salesforce • Zendesk • ServiceNow • HIPAA • Time Management • Remote Work • Team Collaboration • Process Improvement
Technical Skills
CRM: Salesforce, Zendesk, ServiceNow
Microsoft Office: Excel, Word, Outlook, Teams
Communication: Zoom, Microsoft Teams, WebEx
Other: Claims Systems, Data Entry, Case Management, Virtual Customer Support Professional Experience
Ohio Department of Job and Family Services
Claims Examiner Member Support Analyst
July 2023 – July 2025
• Assisted customers with claims, eligibility verification, benefits inquiries, and account updates through inbound phone calls and email support.
• Resolved complex customer concerns while ensuring compliance with agency policies and confidentiality requirements.
• Managed multiple systems to verify information, process claims, and document customer interactions accurately.
• Collaborated with internal departments to ensure timely issue resolution.
• Met productivity, quality assurance, and customer service standards. Grange Insurance
Customer Support Representative Claims Processor October 2021 – July 2023
• Managed high-volume inbound calls regarding insurance claims and policy questions.
• Investigated claims inquiries and documented interactions in CRM systems.
• Coordinated with adjusters and internal departments to expedite resolutions.
• Exceeded customer satisfaction and service-level expectations. Safelite AutoGlass
Claims Support Specialist
January 2019 – October 2021
• Assisted customers with insurance claims, billing, scheduling, and service requests.
• Resolved customer concerns using multiple software systems.
• Maintained accurate documentation and mentored new employees. Education
Associate of Applied Science (A.A.S.)
Management Information Systems
Columbus State Community College, Columbus, Ohio
Certification
Microsoft Office Specialist (MOS)
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