Customer Experience & Administrative Support Specialist
Resume:
Summary
I would describe myself as organized, dependable, and detail-oriented. I enjoy keeping things organized, solving problems, and making sure tasks are completed accurately and on time. My background in customer service has strengthened my communication skills, my ability to multitask, and my ability to remain calm in fast-paced environments. I’m comfortable learning new systems, collaborating with different teams, and handling confidential information with professionalism.
Education
Valencia college
Hospitality and tourism • Orlando, FL
Graduated high school and am currently pursuing an Associate of Science degree in Hospitality Management. Throughout my education, I have developed strong communication, organization, and problem-solving skills that I am excited to apply in an administrative role.
Skills
Customer service, Time management, Communication skills, Guest services, Bilingual, Documentation review Experience
Gaylord Palms Resort and Convention Center
Guest Experience Expert • Kissimmee, FL
* Provide high-volume customer support through phone, chat, email, and in-person communication while maintaining professionalism and accuracy.
* Work in a fast-paced call center environment, handling inbound and outbound calls, resolving customer inquiries, documenting interactions, and providing timely follow-up.
* Maintain accurate customer records by updating reservations, account information, service requests, and internal documentation using multiple computer systems.
* Coordinate with departments including housekeeping, engineering, front office, valet, security, and management to resolve customer concerns efficiently.
* Prioritize multiple tasks simultaneously while meeting service standards and response time expectations.
* Investigate customer issues, identify appropriate solutions, and ensure complete resolution while maintaining confidentiality and attention to detail.
* Process reservation modifications, billing inquiries, special requests, and service recovery cases with a high level of accuracy.
* Utilize Microsoft Office and internal software systems to manage customer information, document cases, and complete administrative tasks.
Arianna Rios
FL
*************@******.***
08/2021 - 03/2025
* Selected as a Peer Review Certified Panelist, evaluating employee interactions, providing constructive feedback, and helping maintain quality assurance and service excellence across the department. Publix supermarkets
Customer Service Staff • Clermont, FL
* Delivered exceptional customer service while assisting customers with inquiries, issue resolution, and payment processing in a high-volume retail environment.
* Selected to train and mentor new associates on company policies, customer service standards, operational procedures, and register systems.
* Assisted management with daily operations by coordinating workflow, supporting team members, and helping ensure efficient store operations.
* Performed back-office responsibilities, including balancing cash drawers, reconciling daily financial reports, preparing bank deposits, and verifying cash accuracy.
* Maintained accurate financial records and handled confidential cash management procedures with a high level of accuracy and accountability.
* Processed cash, credit, and electronic transactions while maintaining accuracy and compliance with company policies.
* Managed multiple responsibilities simultaneously in a fast-paced environment while consistently meeting deadlines and maintaining attention to detail.
* Maintained organized records, completed administrative tasks, and ensured proper documentation of daily closing procedures.
* Demonstrated strong leadership, communication, organizational, and problem-solving skills while supporting both customers and management.
Languages
English, Spanish
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