Customer Service Representative Application Letter

Sheretta Gordon

**************@***.***

Education

Ultimate Medical Academy Associate of Science in Health and Human Services

● Graduated: August 2025

TICAS Cosmetology School Cosmetology Diploma

Experience

Patient Care Coordinator -Beltone Hearing October 2025 – Present

● Managed a professional patient experience by directing clinic workflow and serving as the primary point of contact for all inquiries.

● Improved clinic efficiency through the management of complex schedules for Hearing Care Practitioners, the oversight of inventory, and the provision of basic device maintenance.

● Executed Administrative Tasks by conducting patient intake, verified insurance benefits, and processed medical billing while maintaining electronic medical records in strict compliance with HIPAA standards.

● Enhanced Client Retention

Master Lead Stylist - It Girl Salon 2014 – Present

● Delivered Specialized Services

● Maintained Detailed Records

● Managed Financial Operations

Volunteer Experience

Community Outreach Project March 2024 – Present

● Developed Treatment Plans

● Researched Community Resources

● Facilitated Program Applications: Assisted clients in completing complex paperwork for assistance programs and conducted follow-up assessments to ensure service delivery.

Skills

● Professional: Technical Customer Service, Event Planning, Community Engagement, Business Communication, Digital Marketing, Switchboard, Data reporting

● Software: Microsoft Office, Adobe Creative Suite, Micro Focus COBOL Run-Time Environment, Data Analysis

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