Business Development Executive & Key Account Manager

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RIYA SETHI

BUSINESS DEVELOPMENT EXECUTIVE

+91-903**-***** *************@*****.*** Indore, India LinkedIn PROFILE

Results-driven Business Development Executive with 1+ years of experience in client growth, revenue expansion, and key account management. Adept at managing the complete account lifecycle, from strategic cataloguing and listing optimization to end-to-end shipment coordination, platform case resolution, and client retention. Skilled in building strong client relationships, aligning cross-functional teams, and delivering tailored business solutions that drive long-term growth and operational efficiency. WORK EXPERIENCE

HemAster Media Nov 2025 – Present

Business Development Executive & Key Account Manager

• Spearhead end-to-end business development and key account management operations for strategic clients, securing revenue growth and long-term retention.

• Oversee comprehensive digital asset workflows and cataloguing, systematically updating and optimizing listings to boost visibility and customer conversion.

• Coordinate logistics pipelines and shipment workflows, meticulously tracking lifecycles to ensure seamless item delivery and operational accuracy.

• Manage platform dispute resolutions and initiate case raising via merchant ticketing channels, quickly troubleshooting account health risks to guarantee minimum business downtime.

• Cultivate enduring client relationships through proactive account deep-dives, strategic communication, and continuous fulfillment of unique business objectives. Heterize Infotech Pvt Ltd June 2025 – Nov 2025

Business Development Associate

• Built and maintained strong, lasting relationships with prospective and active clients by evaluating unique corporate needs and recommending tailored service structures.

• Collaborated tightly across internal cross-functional groups, including marketing, product development, and customer care, to align client project scopes and secure high satisfaction markers.

• Optimized client success and repeat business through regular operational updates, organized follow-up routines, and disciplined client outreach.

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AI Academia Oct 2024 – May 2025

Business Development Executive

• Designed and executed data-informed sales strategies to consistently meet and exceed quarterly revenue milestones, broadening organizational market reach.

• Engineered and presented compelling professional pitches, capability frameworks, and detailed proposals to target C-level enterprise leads.

• Maintained exact records of sales pipelines and interaction histories within the company CRM, building analytical progress updates and forecasts for executive leadership. PROFESSIONAL SKILLS

ACCOUNT MANAGEMENT

Cataloguing & Listing

Shipment Coordination

Case Raising & Support

Account Health & Onboarding

BUSINESS DEVELOPMENT

Lead Generation & Qualification

B2B Sales & Negotiating

Market Analysis & Trends

Proposal Engineering

CORE STRENGTHS

Strategic Planning

Cross-Team Collaboration

Complex Problem Solving

Executive Pitching

EDUCATION

Kothari College of Management Science & Technology 2022 – 2025 Bachelor of Business Administration (BBA)

LANGUAGES

English (Fluent) • Hindi (Fluent)

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