Data Entry Clerk with Mortgage & Admin Experience

ErikaHubbard

816-***-****

************@*****.***

5618NE51stSt.,KansasCity,MO64119

http://linkedin.com/in/erika-hubbard-173b3173

Summary WithaprovenrecordatWorldsofFun,Iexcelindeliveringtopnotchemployeecustomer serviceandefficientprojectcompletion.Myexperienceinthemortgageloanprocessand adaptability,coupledwithacommitmenttomeetingtightdeadlines,showcasesmyabilityto thriveindynamicenvironments.SkilledinbothteamworkandMicrosoftOfficeTools,I consistentlyachieveandexceedperformanceTarget.

Skills

•Teamwork•ClosingVA,FHAandConv.Loans•CriticalThinking•Communication• Deadline-Oriented•PeopleSkills •Banking•Confidentiality•Collaboration •Financial Services•TimeManagement•ActiveListening •Security•DataEntryManagement• Adaptability •AnalyticalSkills•LoanOfficerAssistant•ConflictResolution •Reliable• LoanOrigination•Empathy •Cashier•FairHousingRegulations•AdministrativeSkills • CustomerService•Creativity•Organized •Meticulous•Professional•MortgageLoan Process•ProjectCompletion•Multi-tasking•Foreclosure SoftwareApplications Window98,2000,XP,AS400,Diamond,MyoVision,RectangleHealthPractice,OneSite,Happy, MicrosoftOfficeTool(Word,Excel,PowerPoint,Access),Empower,MortgageBot,DayForce, ARS(AssociateResourceSystem),EquifaxI-9,Teams,WebTrax,Tesseract,CertifiedContractor Search.

Experience GardaWorldIMerriam,KS

SecurityTrainingOfficer/AdminOfficeAsst

12/25-Present

•Orchestratetrainingsessionsforincomingsecurityofficers,ensuringcomprehensive understandingofprotocols

•Providehands-on,on-sitetrainingtonewofficerstoenhancepracticalskilldevelopment

•Reviseandupdatetrainingpostorderstoreflectcurrentoperationalprocedures.

•DistributeallPersonalProtectiveEquipment(PPE)tonewhires,ensuingcompliance withsafetystandards.

•MaintainaccurateinventoryrecordsforPPE,includinghardhats,safetygloves,and protectiveeyewear.

•Liaisewithsitesupervisorstoconfirmnewhirestartdatesandtimesforseamless Integrationintoscheduling.

•Supporttheadministrativeofficebyprocessingapprovedvisitorbadges,photo Badges,andreprintingcredentials.

•Logandissuecoloredparkingpermits,maintainingacompany-widespreadsheet fortracking

•Addressandclarifyjobsiteprocedureinquiriesprocedureinquiriesfromboth GardaWorldemployeesandclientpersonnelthroughouttheday. NationsLendingServicesIMerriam,KS

FundingAssistant

09/2025-12/25

•Examineandreviewclosingdocumentsforaccuracyandcompleteness.

•Inputandrecordallfundingfeesintotheaccountingsystem.

•Disburseallfundingfeesfromtheaccountingledger.

•Initiatewiretransfersforborrowers,brokers,payoffcompanies,andotherrelevant entities.

•Generateandissuechecksforborrowers,brokers,insurancecompaniesandtax payments.

WorldsofFunIKansasCityMO

HumanResourceAssistant

02/2025-09/25

•Facilitatessmallandlargegrouporientationsclassesfocusedonparkpoliciesandprocedures

•Employersactivetrainingtechniquestoencourageparticipantstestsforunderstanding, andresponds appropriatelytodistractionsordisruptions

•Assistsinschedulingorreschedulingassociatesfortrainingsessionseitherinpersonor via phone

•Maintainsaccuraterecordsoftrainingclasspaperworkandattendance,inputsresultto HR database

•SupportallotherareasofHRandanyotherdutiesassignedbymanagement

•Workswithhigh-volumeononboardingoperationsbyreviewing1-9documentationand onboardingpaperworkforaccuracyandcompletion

•Firstpointofcontacttosetupnewandreturningassociatesforasuccessfulseason

•Fast-paced,interactiveHRrolewithstrictdeadlinesandusingmultiple UnitedStatesPostalServiceIKansasCity,MO

RuralCarrierAssistant

02/2024-10/2024

•Assistedcustomersbyliftingheavypackagesandplacingparcelsbyfrontdoorandgarage

•Followedstrictpackagesafetystandardstoprotectcustomersandteammembers

•UsedmapsGPStoverifyroutesanddesignatedaddresses

•Deliveredmailtoresidentsandbusinesswithinassignedarea

•Handledundeliverablemailinaccordancewithestablishedprocedure

•Sortedmail,arrangingindeliverysequencefordistribution

•Adheredtosafetyprotocolswhileoperatingcompany-ownedvehicles duringrouteruns

•Greetedcustomerswithpleasantattitudeandhelpedwithmailrelatedissues

•Pickuporcollectmailfromcustomers

•Deliveredvarioustypesofmailonroutesaccordingtostricttimelines

•Performedspecialtaskssuchascollectingsignaturesonregisteredlettersordelivering

•Separatedmailtobetransportedtorelayboxesalongrouteforsubsequentdelivery

•Ensuredpackagesweredeliveredtothecorrectaddressinatimelymanner Sam’sClubIKansasCity,MO

EndSpecialist/Cashier

09/2023-12/2023

•Greetedcustomersandprovidedfriendlycustomerservicebyaidingtheirquestionsor concerns.

•Ensuretheworkareaisprofessionallyarranged,andkeptclean

•Proficientlyperformedthecheckoutprocedurequicklyandaccurately

•OfferinformationonpromotionsthatSam’sClubisofferingforthemonth

•Checkingcustomersitemsoutattheexitdoorwithascanner

•Analyzedkeyperformanceindicatorstoidentifyeffectivestrategies

•Assessedcompanyoperationsforcompliancewithsafetystandards PKManagementIKansasCity,MO

SubsidyAdministrator

10/2022-04/2023

•Conductface-to-faceinterviewsandreviewapplicationsforpotentialresidents

•Helpresidents,answeringquestions,anddocumentingservicerequests,consultingwith servicecoordinatorswhennecessary.

•Updatetenantslistingandwaitinglists

•Answerthephones,andretrieveovernightphonemessagesfromtheansweringservice

•Processmove-ins,contactcurrentandpotentialresidents,verifyrentalhistory,reviewbank statementsandverifyapplicationsincome

•Oversawinventorymanagement,includingorderingofficesuppliesand equipmentmaintenance

•Answeredtelephonestotakemessagesorredirectcallstotheappropriatecolleagues

•Providedgeneraladministrativesupporttostaffmembers

•Respondedpromptlytocustomercomplaintsinprofessionalmanner HealingWellChiropracticIKansasCity,MO

ChiropracticAssistant

06/2022-10/2022

•Performadministrativefunctionsforachiropracticoffice,fieldphoneinquiries,schedule patientappointments,andmanagecalendar.

•Manageclientfliesbyaccuratelyinputtingandprocessingdemographicandinsurance information.

•Verifypaymentmethods,includingpatients'healthinsurancecoverage

•Trackingandorderinginventory

•Assistedchiropractorswithtreatmentsincludingapplyinghotandcoldpacks,ultrasound therapyorelectricalstimulation.

•Educatedpatientsaboutchiropracticcaretohelpachievehealthgoals Hy-Vee,IncIGladstone,MO

Cashier/CustomerService

11/2018-06/2022

•Maintainedorderlyappearanceofcheckoutarea,restocksuppliesasneeded

•Answeredcustomerquestionsandprovidedstoreinformation

•Collectedpaymentsandprovideaccuratechange

•Countedandbalancedcashierdrawers

•Answeredphonecallstoassistcustomerswithquestionsonproductsandorders

•Verifiedcustomersagerequirementtopurchasealcoholortobaccoproducts

•Processedcreditcards,cash,andcheckpayments,ensuringalltransactionswereaccurate

•Builtandmaintainedproductiverelationshipswithemployees

•Trainednewteammembersincashregisteroperation,stockprocedures,andcustomer services

NutterHomeLoansIKansasCity,MO

MortgageLoanOfficerAssistant/MortgageCloser

05/1989-05/2022

•Workeddirectlywithloanofficers,borrowers,titlecompanies,andrealtors throughouttheentireloanprocesstoachieveexcellentcustomerservice

•CollectandprepareforclosingConventional,VAandFHAmortgageloans

•Completedborrowers’loanapplicationsbysupplyinginformation,misseddocuments, andmisseditemsneededforapprovaltoprocesstheloanapplication

•Interactwithborrowerstoinformthemoftheitemsthatarestillneededtocompletethe loan

•Preparefilesforprocessingbyensuingallsignaturefieldsarecompleted,ensuringall supportingdocumentsareincluded,orderingtitlesandappraisals,andsendingfilesfor review

•Ensuredeadlinesaremet,includingloancommitmentsforpurchase,closingand finalapprovaldatesandbuyers'closingstatements

•Experiencewiththeforeclosureprocess

•Experiencewiththeassumptionprocess

•ExperiencewiththeCustomerServiceprocess,workingwiththehomeownerinregards tore-analyzingtheirescrowaccountstocoveranyshortagestheymayhave.

•Reviewedcreditreports,appraisals,titlepolicies,insurancedocumentsandother relevantpaperworkforaccuracyandcompleteness

•Maintainedclientfilesandensuredcompliancewithlendingregulations

•Manageand updateclientdatabasestoensureaccuracyofcontactandloaninformation

•Coordinated appraisalsordersandobtainednecessarytitleworkforloanprocessing

•Assistedwiththepreparationandclosingofloanprocessing

•Compliedandverifiedfinancialdocumentationforloanprocessing

•Assembledandcomplieddocumentsforclosing

•Providedadministrativesupporttoloanofficers,includingschedulingand documentmanagement

•Metwithborrowers,tookapplications,distributeddisclosures,orderedandreviewedtitle commitmentsandexecuteddetailedfollow-upthroughclosingtoverifycompleted requirements

LowesHomeImprovementIKansasCity,MO

FrontEndCashier

04/2021-10/2021

•Committedanddiligentcashier,proficientinhandlingpaymentsandrestockingmerchandise

•Demonstratedfriendly,reliablecustomerserviceskills

•Ensuretheworkareaisprofessionallyarranged,andkeptclean

•Meticulous,greatlisteningskills,andattentiveness

•Workedaflexiblescheduleandextrashiftstomeetbusinessneeds

•Promotedcustomerloyaltyandconsistentsalesbydeliveringfriendlycustomerserviceand knowledgeablehelp

•Trainednewteammembersincashregisteroperation,stockprocedure,andcustomerservice NPBCompanies,Inc.IKansasCity,KS

SecurityGuard

03/2020-03/2021

•Monitoredandauthorizedentranceofvisitorsbycheckingbagsforoutdoorfood/beverage andillegaldrugsand/oralcohol

•Patrolvenueandensuresafetybyseeingandreportingunusualorsuspicious activities

•Identified,diagnosed,andresolvedanysafetyconcerns

•Enforcedsafetyandsecuritybestpracticesbyshowingtrainedtechniques

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