Entry-Level Certified Scrum Master (CSM)

ERICA ERINNE

Secret Clearance

Certified Scrum Master (CSM)

Herndon, VA 20171 615-***-**** ***********@*****.***

Professional Summary

Experienced and solutions-driven business analyst with 8+ years of experience as a Business Analyst and detail-oriented team player with strong organizational skills in the IT and Healthcare industries. Skilled at identifying and managing functional requirements as well as developing and validating use cases. Proficient at simultaneously managing multiple projects with a high degree of accuracy.

Skills

Agile/Waterfall Methodology

JIRA/ Application Lifecycle Management

Caliber Requirements Management Tool

Scrum

Dimensions Requirement Management Tool

Lean Six Sigma Facilitator

Requirements Analysis

Change Management

Requirements Specifications

Critical Thinking

Client Requirements

MS Visio/Lucid Charts

Facilitation

Core Competencies

Decision Making

Critical Thinking

Problem Solving

Communication (Oral + Verbal)

Strategic Management

Collaboration

PI Planning Facilitation

System Thinking

Project Management

Adaptability

Negotiation

Partnerships

Requirements Analysis

Domain Knowledge

Requirements Specifications & Traceability

Client Requirements

MS Visio/Lucid Charts

Product Management Backlog

Work History

Senior Requirements Analyst, 10/2024 – Present

Defense Health Agency (DHA)

Advanced Management Strategy Group (AMSG), Falls Church

Manages requirements engineering activities across capability lifecycle stages to ensure continuing integrity of the traceability processes, and that capability requirements continue to satisfy stakeholder needs. Manage the creation, review, and analysis of requirements for customer systems.

Serve as the lead requirements analyst for five DHA Project Management Teams and their software developers and engage with teams to conduct technical analysis of requirements to manage information technology systems.

Act as a liaison between the product owner and cross-functional teams to ensure business values and goals are met

Apply Agile methodologies to manage and deliver project requirements.

Facilitate sprint planning, backlog refinement, and retrospective meetings

Assist the team on adopting Agile principles and Scrum best practices

Maintain project boards, update agile tracking tools (e.g., Jira, ALM), and monitor burndown charts to ensure sprints remain on schedule.

Partner with the development team and leadership to establish and prioritize the product backlog, ensuring it aligns with project goals and delivers value to stakeholders.

Participate in project and governance meetings, providing subject matter expertise and recommendations related to requirements management.

Conduct annual quality audits of baseline functional requirements and user requirements in Dimensions Requirement Management System.

Coordinate with stakeholders and development teams to clarify requirements, refine the roadmap, and deliver actionable user stories with clear acceptance criteria.

Actively leverage customer feedback and performance data to implement product adjustments, address scope changes, and ensure alignment with organizational objectives.

Maintain and update a Requirements Traceability Matrix (RTM) to ensure requirements align with project scope, goals, and objectives.

Liaises across cross-functional organization to ensure product and system owners understand the system & functional requirements and translate functional requirements ideas into technical solutions.

Support and manage the creation of Epics, users stories, and acceptance criteria to support Project Management Teams during application development and sustainment activities.

Conduct routine reviews of requirement documentation to identify gaps, inconsistencies, and risks, providing corrective recommendations.

Manage requirements changes through a formal control process, create requirements verification matrices to track testing and validation, and generate requirements status reports for program management.

Provides monthly reporting and briefings regarding requirements that have been developed and deployed into production.

Foster collaboration among technical and non-technical teams to resolve requirement-related issues and ensure successful project delivery.

Track and manage requirement changes, ensuring proper documentation, version control, and communication across all stakeholders.

Administer requirements in Jira and related ALM/requirements tools to track status, dependencies, and delivery progress

Develop and maintain requirements management tools and processes, train team members on requirements best practices, and ensure requirements align with program objectives and constraints.

Requirements/Business Analyst, 04/2021 – 9/2024

Defense Health Agency (DHA)

Axiom Resource Management Inc, Falls Church

Manages requirements engineering activities across capability lifecycle stages to ensure continuing integrity of the traceability processes, and that capability requirements continue to satisfy stakeholder needs. Manage the creation, review, and analysis of requirements for customer systems.

Serve as the lead requirements analyst for five Project Management Teams and their software developers and engage with teams to conduct technical analysis of requirements to manage information technology systems.

Conduct annual quality audits of baseline functional requirements and user requirements in Dimensions Requirement Management System.

Develops, documents, analyze and traces requirements through a Requirements Traceability Matrix (RTM) capturing system and functional level tasks and workflow employing process descriptions, use cases, workflow diagrams, and mappings. Coordinate/facilitate workshops for requirements gathering, readiness reviews, or integration discussions with stakeholders. Analyze requirements for completeness, ensuring concise, feasible, linkage and complete documentation of interdependency across systems.

Liaises across cross-functional organization to ensure product and system owners understand the system & functional requirements and translate functional requirements ideas into technical solutions.

Manage the creation of Epics, users stories, and acceptance criteria to support Project Management Teams during application development and sustainment activities.

Plan, organize, and conduct business process re-engineering/improvement projects (i.e. projects requiring strategic analysis of an entire process or operating area where specific issues or items to be corrected, examined, or recommended have not been identified.

Participate in user acceptance testing (UAT) and regression testing to validate system functionality and ensure adherence to business requirements.

Provide end-user support and training for newly implemented systems and processes.

Contributed to the continuous improvement of business analysis methodologies and best practices within the organization.

Performs ad hoc assignments from client including data management, analysis, facilitation of meetings, project implementation, and serving as a lead on specific efforts.

Provides monthly reporting and briefings regarding requirements that have been developed and deployed into production.

Agile Business Analyst II 12/2015 - 02/2021

Anthem Inc., Nashville TN

Developed pertinent deliverables such as use cases, user stories, workflow/process diagrams, and data flow/data model diagrams utilizing MS Visio/Lucid Charts. Documented business processes and scenarios. Created user story documents and ensured alignment to the traceability matrix and facilitated Joint Application Development (JAD) sessions for project definition.

Gathered and documented business requirements from stakeholders, ensuring alignment with business objectives and IT capabilities.

Collaborated with cross-functional teams to translate business requirements into functional specifications and user stories for software development projects.

Facilitated meetings and workshops with stakeholders to elicit requirements, resolve issues, and ensure buy-in for proposed solutions.

Worked closely with IT teams to ensure successful implementation of solutions, conducting user acceptance testing (UAT) and providing post-implementation support.

Developed and maintained documentation such as process maps, business requirements documents, and training materials.

Key Stakeholder in all aspects of the Scrum framework, including product backlog, sprint backlog, sprint planning, daily stand-ups, sprint reviews, and retrospective meetings.

Managed team deliverables and other work items using JIRA, integrated testing for projects and providing support for user acceptance testing, and managed Software Change Requests (SCR).

Education

Bachelor of Science: Accounting, 2011

Tennessee State University - Nashville, TN

Certifications

Certified Lean Six Sigma 2018

Certified Scrum Team Member International Scrum Institute 2021

Certified Scrum Master 2026

Contact this candidate