Versatile Sales & Operations Professional

Diavion Friend

Seeking immediate start

Round Lake, IL 60073 +1-847-***-**** *********@*****.*** Professional Summary

Reliably Ambitious

Jack-of-all-trades -Master-of-Some. Dedicated young professional with 10+ years of experience meeting company needs/ Cash handlings, ability balancing team performance, customer service, and business objectives. Staff position ability versatile with management and skill in positions and adapting to all challenges. Willing to relocate: Anywhere

Work Experience

Mobile Expert/Cellular Specialist

OSL Retail Services Inc Gurnee, IL

February 2026 to Present

1. Cell serviced upgraded and accessorized as partners with AT&T T-Mobile horizon and extended prepaid service services.

2. Supplied Walmart with in store Cellphone expertise 3. Base pay, and small commission

4. Work Individual services over the entire store

Petition Circulator

Educate Voters LLC St. Louis, MO

January 2026 to Present

• Individual petition signature Collection of registered voters.

• Traveled extensively to maximize exposure

• Used persuasive techniques to overcome objections and encourage participation.

• Engaged with the public to explain the petition’s purpose and importance. Senior Sales Associate

AT&T (Agency) Atlanta, GA

• Consistently exceeded monthly sales targets by effective product knowledge and persuasive selling techniques

• Demonstrated expertise in mobile technology trends, features, and specifications to educate customers on product benefits

• Assisted customers with troubleshooting technical issues related to mobile devices such as software updates or connectivity problems

• Consistently achieved high customer satisfaction ratings through communication and problem-solving skills Kitchen/BOH/Lead Cook

Chili's Grill & Bar

Store Manager

IHOP Marietta, GA

January 2025 to August 2025

• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision

• Managed a team of employees, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction

• Developed employee schedules while effectively managing labor

• Maintained a clean, organized, and visually appealing store environment that exceeded customer expectation Sushi/Sous Chef

P.F. Chang's Atlanta, GA

2022 to 2023

• Prepared ingredients such as rice, fish, vegetables, and sauces for sushi production

• Maintained cleanliness and organization of work area, ensuring compliance with food safety regulations

• Followed recipes and portion control guidelines to maintain consistency in taste and presentation

• Operated kitchen equipment including knives, slicers, rice cookers, and cutting boards safely and efficiently Lifeguard

Elk Grove Village community park district Elk Grove Village, IL May 2015 to October 2018

1. My very first official job before starting highschool at Elk Grove Highschool. 2. Certified in CPR (infant,Child, & Adult)

3. Certified in CHOKING (infant,Child, & Adult)

4. Trained in Save and Rescue protocols

5. Working Locations: Water park, indoor,& Outdoor Pool Education

Paramedic Degree (College)

College of Lake County Lake county

July 2021 to May 2022

Diploma (Highschool)

North cobb Atlanta, GA

2020

Skills

Restaurant management Product positioning Management Fast paced environment Sales management Team management Sales Team development Clear language communication Customer service management Canvassing Driving Food preparation Cash handling Inventory turnover analysis Customer communication Food handling Retail management Professionalism Host/hostess experience Bartending Records management Shift management Sales growth tracking Interviewing Appointment scheduling Customer interaction during outreach Quality assurance Serving Professional networking Hospitality management Task management Customer relationship management Door-to-door Customer service Organizational skills Food safety Supervising experience Team leadership

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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