Implementation Project Manager, IT Delivery

FRED COHEN

Sunrise, FL ***** 347-***-**** *******@*******.***

Professional Summary

Sr. IT Software Project Manager/BA in Finance, Pharmaceutical, Secular, Marketing, Technology, Telecommunication, Local, Logistics, State, and International Governments. FULL “STACK” SDLC Delivery.

Skills

Project Platforms:

Custom Application Development- BI/DW, Call Centers, CRM/DW/BI, Data Centers-Disaster Planning/Recovery, Migrations, Oracle ERP-Financials, IVR-ACD-VACD, R&D, SQA, and SCM.

Project Management: Client and Vendor Management, DEV/OPS Support, PMO-Project Management Office – Portfolio Management, RFP's, SOW's and SOP's.

Methodologies: Blended Agile, JAD, Oracle AIM, PMBOK, E&Y PMP, Ralph Kimball, ITIL, SCRUM, Siebel Certified. Full MS Office suite: Project/Visio, Planview and proprietary project planning/tracking/reporting/resource management tools. Last project was in 2019, then was a caregiver for my parents until 2022.

TECHNICAL (PM):

Asterisk

Backend ftp, automated scheduling (Cron), encryption, real time and batch processing tools. Operational support

Oracle Developer 7.0, 8i, 11i Databases, Discoverer, SFA, OFA, and other OLAP/ROLAP

Bolt-on reporting and marketing analytics pkg's.

ANSI -C

MS SQL Server, and SQL

HTTP, Java, VB and IDE (Integrated Development Environments)

VR (Voice Recognition)

Siebel Call Center

MS Office, Lotus

TTS (Text To Speech) STT (Speech To Text)

Many other tools as needed, learned or re-used.

UNIX/Linux, shell scripting, some administration.

XML and VXML, ETL custom and packaged, Informatica trained, Oracle Warehouse Builder (was proficient).

LAMP (Linux Apache MYSQL PHP. prl)

Work History

help desk Jan 2019 - Dec 2019

Arise Corp Miramar, FL

IT PM implementing a, ticket system (‘Manage Engine')

PM and BA role mapping current processes and data objects for transition to ITIL

Security Advisor for BYOD (Bring Your Own Mobile Device) implementation

Reported to CIO, worked with Executive level.

Hewlett Packard Houston, TX

Provided Project Plans, Resource costs/planning, conducted meetings, problem resolution and status reports

Researched the financial DW for potential breaks in feeds, table/view optimization, and the metadata dictionary

Conducted and reported on usage of HP's OLAP reporting tool

Provided a roadmap to solve the inefficiencies of HP's DW backend processing and reporting inaccuracy

Used MS Project Server 2010 and proprietary project management tools

6 resources for 4 months (@800,000$)

Jan 2003 - Jan 2011

Prosodie Interactive

International company offering hosted BI/DW, CRM IVR/ACD, interactive intelligence, (AI) and web products.

Managed the SDLC process of I.T

Solutions for clients such as AT&T and Pfizer, Billy Graham, Joel Osteen, and the Louisiana State Police

Led JAD sessions for IVR and web presence improvements, delivered functional / technical documentation, SOW's, budgets, and timelines; through go-live and production run-books

This also involved managing data analysis/reporting, data center migrations and monitoring, SOP's, MSA's and SLA's

Product and account management, CRM and call center best practices leader; other duties as assigned.

Proficient with ETL, DW, client portals, end to end testing, backend batch, ftp, encryption, real-time process design and testing in a LAMP and Zend IDE environment.

Proficient with PM tools such as MS Project, Project Server, SharePoint, and task assignment / monitoring / reporting / ticketing portals

Used Kimball, PMBOK, and Waterfall Methodologies

Package selection for an internal and client portal-based ticketing solution

Collected business requirements (scorecard methodology), interviewed vendors, and presented license, hardware and resource budgets to management

Implemented and tested the new system, wrote operational procedures, reporting templates and developed customized status, ad hoc and recurring tracking reports using Business Objects (Crystal, Server)

10)

Developed training manuals, run books for operations and other users (Client Services, Developers, Project Managers, Executive Management, and external clients)

Platform: Application-Windows Server 2003, Database-MYSQL 5

Led R&D resources to develop our hosted monitoring and alerting systems.

Platform: LAMP

Managed the Data Center migration/consolidation projects from 2 locations to 1; then led the project to co-locate a second active-active redundant data center.

Developed checklists, procedures, conducted meetings and was involved with testing and 3rd party vendors.

Used MS Project Server

From

Keane Inc

Managed the entire suite of CRM development and delivery (SDLC) of Pfizer's Standard Operational Procedures for IVR programs and marketing 'flights.'

Results from my performance-enhanced Pfizer Patient and Health care industry legal and ethical responsibilities

This meant proper UX (User Experience) for inbound information and outbound notification calls during some of Pfizer's programs, such as Chantix, Lipitor, and Aricept's coaching programs.

Managed the development of text-to-speech/speech-to-text R&D to capture and respond to critical escalated comments.

I thoroughly enjoyed the people and purpose.

Deloitte & Touche – Managed an Oracle 11i Data warehouse design and implementation for a pharmaceutical distributor.

Used Oracle AIM methodology and the cloud; deliverables and conducted JAD sessions for business requirements.

Used MS Project Server

Managed an Oracle 11i ERP and CRM/BI planning project for a finance and consumer credit card rewards company.

Delivered AIM documentation, presentations, budgets and MS Project plans.

Used Oracle AIM and Waterfall Methodologies

Delivered a global ERP implementation plan with budgets, timelines, requirements, risk and gap analysis.

PRC - Precision Response Corporation

Managed call center, CRM, IVR DW/BI, Y2K, and application development projects

Clients: AT&T, American Express, Comcast and PepsiCo

Used Kimball and PMBOK Methodologies

Experience with Remedy issue tracking software and developed custom status reports.

Product Distribution Jan 1983 - Jan 1998

AT&T

Owned a security and computer hardware/software distribution company.

Authorized, and Conetics4GL VAR (Value Added Reseller)

Developed SCM software solutions in the security hardware wholesale distribution vertical.

Accountant Jan 1982 - Jan 1983

Siedman & Siedman, LLP

Prepared general ledgers, financial statements, tax returns, and involved in electronic data migration projects (Peachtree Accounting Systems).

CGEY, Cap Gemini Ernst & Young

Managed BI/DW, CRM, ERP, and SCM Oracle implementations

Industry Sectors: Distribution, call centers, credit, finance, entertainment, government, manufacturing, and supply chain

Clients: Cayman Islands Government, Dell, Disney World, Liberty Financial, Telecommunications Service for Trinidad and Tobago

Used Oracle, Siebel, PMBOK Methodologies

Used MS Project Server

Education

BA

Florida Atlantic University

Post-Grad

Nova Southeastern University

Siebel, Oracle Datawarehouse, ERP, Customer Relationship Manager; certifications, PMP, Continual Education.

Contact this candidate