Data Analyst & IT Support Specialist

Alhadar Ahmed Toure

*******@*****.*** 782-***-**** 1008 CALFORNIA, Windsor, N9B2Z7, Canada

Summary

Data Analyst and IT Support professional with over five years of experience in data management, technical

support, SQL databases, networking systems, and business reporting. Skilled in SQL, Python, Excel,

Tableau, data cleaning, data validation, and dashboard development. Experienced in troubleshooting IT

systems, supporting network environments, and transforming data into meaningful insights for decision-

making. Strong analytical, problem solving, and communication skills with experience working in fast-paced

multicultural environments. Fluent in English, French, and Arabic.

Experience

HREC Halifax, NS

EARLY CHILDHOOD EDUCATORS AND ASSISTANTS Jan 2024 – Jan 2025

• Develop and implement child-care programs that support and promote the physical, cognitive, emotional

and social development of children

• Lead activities by telling or reading stories, teaching songs, taking children to local points of interest and

providing opportunities to express creativity through the media of art, dramatic play, music and physical

activity

manpoergroup Halifax

MATERIAL HANDLERS Dec 2025 – May 2026

• Load, unload and move products and materials by hand or using basic material handling equipment

• Move household appliances and furniture onto and off moving trucks or vans

• Perform other material handling activities such as counting, weighing, sorting, packing and unpacking.

• Operate winches and other loading devices to load and unload materials onto and off trucks,

snv Bamako, GA

CYBERSECURITY SPECIALISTS Jul 2019 – Aug 2021

• Assisted with basic cybersecurity tasks, including security monitoring and issue reporting.

• Helped identify and respond to potential security risks and technical issues.

• Supported users with security best practices, account protection, and access management.

• Followed cybersecurity procedures to protect systems and data.

• Developed knowledge of security concepts, threats, vulnerabilities, and risk management.

kamagaz Bamako, BM

USER SUPPORT TECHNICIANS 2021 – Dec 2022

• Provided user support and technical assistance for computer, software, and hardware issues.

• Assisted users with troubleshooting, system access, password resets, and application problems.

• Supported users with computer setup, printing, scanning, and basic technical issues.

• Guided users through solutions and provided clear technical instructions.

• Documented user issues and resolutions to maintain accurate support records.

call center sigma Tunisia tunis, TN

TRANSLATORS, TERMINOLOGISTS AND INTERPRETERS May 2016 – May 2017

• Multilingual Customer Service & Technical Support Representative / Call Center Agent

•

• Provided customer service and technical support by phone, email, and live chat.

• Assisted customers in English, French, Arabic, Hausa, Bambara, and Fulani.

• Diagnosed and resolved technical issues, account access problems, and service-related inquiries.

• Interpreted conversations between customers and service representatives when needed.

• Documented customer interactions and technical issues accurately using CRM and ticketing systems.

• Escalated complex technical issues to the appropriate support teams.

• Delivered professional, culturally sensitive support while meeting quality, productivity, and customer

satisfaction standards.

APEJ MALI Gao, GA

TELECOMMUNICATIONS LINE AND CABLE INSTALLERS AND REPAIRERS Jul 2018 – Aug 2019

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• Install, remove, maintain and repair aerial and underground telephone, coaxial and fibre optic cable

television, and other telecommunication transmission and distribution lines, cables and associated

hardware

• Splice and repair various types and sizes of telephone and other telecommunication cables including

single line, coaxial and fibre optic

• Repair or replace faulty cables, power supplies, amplifiers and other associated transmission and

distribution equipment

• Inspect, monitor, test and adjust telecommunication transmission lines and cables and distribution

systems

• Analyze and record test results

• Climb and work aloft on poles, ladders or other support structures or work in confined spaces such as

trenches, tunnels and crawl spaces

• Communicate with other workers to co-ordinate the preparation and completion of work assignments

• Assist in the erection and removal of telecommunication poles, towers and associated support structures

• May operate excavation machinery and other heavy equipment.

Skills

.NET Framework • .NET Assemblies • DB2 SQL • Python (Programming Language) • 10BASE-F (Physical

Layer Protocols) • 3D Visualization • 3.5G Telecommunication • .NET Remoting • A3 Problem Solving

Techniques • 3D Printing • 4d Database • ADT Security Services • 3GPP2 (Telecommunication) • ADMS

(Software) • ABR Routers • ALT Linux • AWS Certified Cloud Practitioner • Data Centers • RAID • RAID

Admin • HP Servers • Windows Server Update Services • Active Directory • RF Switch • Cisco Routers •

VMware VMFS • Telnet • Ssh Keys • Data Control • Microsoft SQL Server Data Engine (MSDE) • Domain

Name System (DNS) Servers • Dynamic Host Configuration Protocol (DHCP) • VPN Tunnels • Microsoft

VPN • Virtual Private Networks (VPN) • Open Shortest Path First (OSPF) • Category 6 Cabling • Category 5

Cabling • Motherboard • Cyber Security • VLAN Trunking Protocol (VTP) • Private VLAN • PPPoX (PPP

Over X)

Education

CSFT ARIANA, TN 1002

NETWORK TELECOM Sep 2014 – Mar 2017

ADVANCED DIPLOMA

SMU NS B3M 1X2

BCOM Jan 2024 – May 2025

Bachelor

NPOWER CANADA Montreal, QC

GOOGLE IT SUPORT Jan 2025 – May 2025

JUNIOR Analise

DIGITAL NOVA SCOTIA Halifax

DATA ANALYSE Aug 2025 – Nov 2025

CERTIFATE JUNIOR

university waterloo waterloo

SENIOR CYBERSECURITY GOVERNMENT AND RISK MANAGEMENT Mar 2026 – Jun 2026

certificate cybersecurity

RED CROSE CANADA Halifax

FIRST AID AND CPR Jul 2024 – Jul 2028

CERTIFCATE

Google Montreal, QC

ARTIFICIAL INTELLIGENCE Jan 2025 – May 2025

certifcate

MICROSFT California

MICROSOFT ASSOCTATE TECHNOLGY Nov 2016

CERTIFCATE

university waterloo waterloo

AI AND SECURITY SYSTEM Mar 2026 – Jun 2026

CERTIFCATE

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NPower Canada's Montreal, QC

JUNIOR IT ANALYST WITH A BACKGROUND IN IT SUPPORT, SYSTEMS ADMINISTRATION Jan 2025 – May 2025

Certificate

Awards

cybersecurity government risk management university

Cybersecurity Governance Frameworks Enterprise Risk Management Information Security waterloo

Governance Security Policies, Standards, and Procedures Threat and Vulnerability Mar 2026

Assessment Risk Assessment and Risk Treatment Security Controls Implementation Incident

Response Planning Business Continuity and Disaster Recovery Security Compliance and

Regulatory Requirements Information Security Management Systems (ISMS) ISO/IEC 27001

Security Framework Security Auditing and Control Assessments Cybersecurity Leadership and

Best Practices Risk Mitigation Strategies

data analyse St. Francis

Worked with structured data, database management, and reporting processes. Used Python Xavier

(Pandas, NumPy, and Matplotlib) for data cleaning, transformation, analysis, and visualization. University

Applied analytical and problem-solving skills to interpret data and communicate findings clearly Nov 2025

to support operational improvements.

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