Behavioral Health Support & Case Coordination

HEATHER MORRIS

Livingston, LA

********@*****.*** or ************@*****.***

225-***-**** cell or 870-***-**** cell

PROFESSIONAL SUMMARY

Detail-oriented and compassionate professional with a Bachelor’s degree in Psychology and 10+ years of experience in behavioral health support, administrative coordination, and customer service. Proven ability to manage high-volume communications, support diverse populations, and maintain accurate documentation in fast-paced environments. Skilled in remote collaboration, case support, and client relations. Seeking a remote role in behavioral health, care coordination, or administrative support.

CORE SKILLS

•Behavioral Health Support & Patient Interaction

•Case Coordination & Documentation

•Crisis Prevention & De-escalation

•Client Communication & Intake Support

•Scheduling & Administrative Operations

•Data Entry & Reporting

•Microsoft Office (Excel, Word)

•Google Workspace, Zoom, Microsoft Teams

•HIPAA Compliance & Confidentiality

PROFESSIONAL EXPERIENCE

Customer Service Representative / Administrative Assistant

X2 Logics Staffing – Gray, LA

Dec 2017 – Dec 2024

•Managed high-volume inbound/outbound calls, resolving client concerns with professionalism and empathy

•Provided administrative support including scheduling, reporting, and task coordination

•Maintained accurate records and generated reports to support leadership decisions

•Handled sensitive information while ensuring confidentiality and compliance

•Improved workflow efficiency through organized tracking systems and documentation.

•HIPAA Compliance & Confidentiality

Head of Housekeeping (Supervisor Role)

Jack’s Fishing Resort – Mountain View, AR

Jun 2016 – Mar 2020

•Supervised and trained staff, ensuring consistent performance and quality standards

•Created schedules and managed daily operations across multiple team members

•Monitored inventory and coordinated supply ordering

•Maintained high customer satisfaction through quality control and team leadership

Restaurant Manager

Court Street Café – Clinton, AR

Apr 2014 – Nov 2017

•Managed full restaurant operations including staffing, payroll, and vendor coordination

•Led team performance in a fast-paced environment while maintaining service quality

•Resolved customer and staff conflicts professionally

•Trained and on-boarded new employees

Customer Service Representative

Heritage Publishing – Conway, AR

Aug 2012 – Jun 2014

•Conducted outbound calls for sales and customer engagement

•Maintained productivity targets and communication standards

Mental Health Technician

Cypress Psychiatric Hospital – Baton Rouge, LA

2007 – 2012

•Provided direct support to patients in an inpatient psychiatric setting

•Monitored behavior and documented observations for clinical teams

•Assisted in crisis prevention and de-escalation situations

•Supported daily living activities and therapeutic engagement

•Maintained strict HIPAA compliance and confidentiality

LEADERSHIP & VOLUNTEER EXPERIENCE

Volunteer Coordinator

Community Food Bank Volunteer Program

Jan 2022 – Present

•Coordinated volunteer schedules and service events

•Supported food distribution efforts for underserved populations

•Demonstrated leadership, organization, and community commitment

EDUCATION

Bachelor of Arts in Psychology

Southern New Hampshire University

Graduated: March 2025 GPA: 3.79

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