AI-Enabled Support & Business Operations Professional

Rudolph G. Parker Jr. (Glenn)

Hanoi, Vietnam +84-346****** 916-***-****

**.********@*****.*** linkedin.com/in/rudolphparkerjr1/ A versatile professional, entrepreneur, and U.S. Army veteran with over a decade of cross-industry experience in technology support, finance, case management, and multimedia communications. Recognized for military discipline, an adaptable entrepreneurial spirit, and a deep passion for mentoring. Highly skilled in leveraging cutting-edge technology and AI tools to optimize productivity, streamline workflows, and deliver exceptional customer service. I excel in supportive, behind-the-scenes roles, empowering cross-functional teams to exceed operational goals. Core Competencies & Technical Skills

Operations & Leadership:

Strategic Decision Making & Data Analytics

Business Development & Entrepreneurship

Crisis Intervention & De-escalation

Complex Report Generation & Compliance

Technology & Multimedia:

AI Integration (ChatGPT-5o, Google AI)

IT Support & Hardware Troubleshooting

Audio Engineering & Production (Cubase Pro)

Software: MS Office Suite, Google Workspace,

CRM, HMIS

Professional Experience

Luxer One Feb 2024 – May 2025

Video Research Specialist

Analyzed comprehensive video data to extract operational insights, identify trends, and conduct internal research.

Collaborated seamlessly with cross-functional teams to resolve theft investigations and customer claims, liaising with local law enforcement.

Leveraged advanced video analytics tools to enhance documentation accuracy and organizational efficiency.

California Franchise Tax Board Feb 2023 – Feb 2024 Tax Technician

Managed highly sensitive financial data, providing clear guidance to taxpayers on IRS regulations, audits, deductions, and collections.

Facilitated hardship processes and payment arrangements while maintaining strict regulatory compliance in a dynamic hybrid work environment.

Uber Technologies Jul 2021 – Jul 2022

Uber Expert

Delivered high-impact 1:1 and group consultations to successfully onboard and support drivers.

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Diagnosed and resolved technical and operational roadblocks, significantly improving user retention and platform satisfaction.

Goodwill Industries / Volunteers of America Feb 2016 – Aug 2021 Housing Specialist / Case Manager & Sr. Program Monitor Conducted rigorous physical and psychological needs assessments for veterans and highly vulnerable populations.

Partnered with the Department of Corrections and community housing partners to execute successful transition and employment plans.

Applied active listening and crisis management techniques to mediate disputes, counsel participants, and ensure program compliance.

Additional Experience

Military Order of the Purple Heart: Remote Donor Service Representative, managing virtual CRM and inbound/outbound logistics.

AOL - Patch.com & JobsInClerical: Online Community Listing Collector & Career Consultant. Gathered business directory data, integrated web content, and consulted job seekers. Military Service: United States Army (Honorable Service) – Multimedia communications, surveillance, and team athletics.

Education & Certifications

Master of Arts, Communications — Rochville University (2004) Certificates in Emerging Tech: Google AI Essentials, Google IT Support, Coursera Technical Support Fundamentals, Coursera Computer Networks

Professional Certifications: HMIS, VI-SPdat HUD Housing System, Supervisory Certificate of Distinction Military Education: United States Armed Forces Military School

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