Customer Service & Administrative Support Professional
Resume:
Kenneth Perkins Jr.
**** ***** **. ******* **. **223
Home Email ************@*****.***
OBJECTIVE: To acquire a position as a Customer Service Professional position where my administrative experience will add value to your company.
Qualification Profile
Skilled and personable Customer Service Professional with over 10 years’ experience providing full range of general office support.
•Customer Service: Serve as initial point of contact for both external and internal customers. Educate customers regarding all aspects of company services. Effectively handle all in-bound calls from customers regarding billing, credit, emergency situations and all other inquiries.
•Administration: Provide exceptional administrative support to peers and senior management. Success streamlining office processes to increase efficiency and improve service. Outstanding communication skills: continuously project a highly polished professional image.
•Technical Skills: Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook). Capable of managing complex, multiline telephone systems and typing 65 words a minute with superior accuracy.
•Key Strengths: Excel at developing strong relationships with staff, senior management, and customers: strong record creating a positive first impression. Highly organized and conscientious; entrusted by management with confidential materials. Adapt quickly to new and evolving environments.
EXPERIENCE
Southern Company ERT (Emergency Response Team)- April 2022-July 2025
I Provide exceptional customer service to existing and non-existing customers by assisting with gas emergencies, carbon monoxide and no gas request to ensure our customers safety.
Based on my experience I was rewarded with the opportunity to help with training new hire emergency customer service agents.
Badcock Corporate- December 2013 to March 2022 (Mulberry, Fl) Customer Service Responsible for answering incoming calls to the Call Center pertaining to products and circular items, sales, deliveries, warranty information, store locations, store phone numbers and hours, etc. Resolve customer complaints about the satisfaction of both customer and store. Complaints received are in the form of telephone calls, letters, e-mails, and in person. Responded to questions from both dealer and corporate stores concerning customer accounts, inventory availability issues as well as store Net and ARMS application support questions.
Customer Service Lead Specialist- 2015- Feb 2017 Based off my performance I was promoted as a Customer Service Lead Specialist, and I was taking all escalated calls as well as answering customer care representatives’ questions.
IT services Feb 2017-2022 Assist store owners and associates with troubleshooting equipment, delivery inquiries and upkeep on stores ISP services.
United Rentals- August 2012-June 2012 (Tampa, Fl) Customer Service
Answered incoming calls on the company switchboard. Performed work orders for the Field Technicians for repairs and equipment deliveries. Advise the customers on the various equipment offered.
Sykes Enterprises - June 2010 to August 2012 (Lakeland, Fl) Customer Service
•Upselling customers
•Cyber risk management/ Identification verifications when creating new accounts for all the major cell phone carriers. (Verizon, AT&T, T-Mobile, Sprint, and Nextel)
•Went over different cell phone plans with customers to see which plan would fit best.
GC Services- October 2007 to June 2010 (Lakeland, Florida) Customer Service
As a Customer Service Representative for Verizon and MCI. I’ve handled
Inbound & outbound calls, set up payment arrangements, and created service order requests for activation and deactivation for cell phones. Resolved customer concerns in collaboration with respective departments and kept records of customer interactions and transactions.
EDUCATION:
Miramar High School - Diploma-2006
Certificate in Broadcasting-Conn. School of Broadcasting 2008-2010 – (Tampa, FL)
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