E-commerce Operations & Technical Support Leader

SACHIN KUMAR

Electronics & Communication Engineer MBA

ADDRESS: FK-48, Shastri Nagar, Delhi-52 Contact No:987-***-**** Email: ***********@*****.***

Result-oriented professional with 8+ years of experience in E-commerce operations, technical support, and quality control. MBA graduate with strong understanding of business operations, team management, and client handling. Along with corporate experience, running a part-time technical business dealing in refurbished systems and repair services. Skilled in project handling, data management, and hardware/software troubleshooting. Seeking a challenging role in a growth-oriented organization where I can contribute both technical and managerial expertise.

EDUCATION

MBA Class XII

IGNOU 2023 CBSE 2009

B.Tech (Electronics & Communication Engineering) Class X

MDU (Maharshi Dayanand University) 2009-2014 CBSE 2007

Technical & E-commerce Skills

Platforms: Shopify, Amazon Seller Central, eBay, Channel Advisor, LightSpeed Retail

Product Listing, Catalog Management, Data Entry & Error Resolution

Project Coordination, Team Handling, Client Communication

MS Office (Excel, Word, PowerPoint), Google Sheets, Photoshop Basics

CCNA Networking basics, Embedded Systems, AWS Virtual fundamentals

Hardware & Software troubleshooting, Refurbishment operations

Learning Power BI, SQL, Tableau, Advance Power Point

PROFESSIONAL EXPERIENCE

SunTec Web Services Pvt. Ltd.

Mar 2018 – Mar 2026

Designation: Sr. Process Associate (Team Leader)

Department: E-Commerce & Operations

Company URL: www.suntecindia.com

Managed multiple E-commerce projects ensuring timely and accurate product listings

Communicated with clients via Email, Slack, Skype to understand requirements

Allocated tasks and monitored team members for on-time project completion

Conducted quality checks (QC) for product data, catalog entries, and reporting

Managed product data updates, error resolution, and live product launches

Generated daily and weekly reports for clients and senior management

Database Report Format: Excel and Online Doc Sheet

Worked on AWS, eBay, Channel Advisor, Amazon Seller n Listing, Groove Packer, Light Speed Retail etc.

Current Project was Shopify Listing, Quickbook Sheet

Founder / Technical Specialist (Part-Time)

The Techno Keeper

2020 – Present

www.thetechnokeeper.com

Refurbished laptops/desktops buy, sell, and repair operations

Diagnosed and repaired hardware and software issues

Managed customer queries and delivered solutions on time

Oversaw inventory, pricing, and service delivery processes

Sun Airvoice Pvt. Ltd. (Ziox Mobiles)

Feb 2016 – Oct 2016

Designation: Graduate Engineer Trainee (GET)

Company URL: www.ziox.in

Conducted hardware quality checks on 2500+ mobile devices per day

Installed software on multiple devices simultaneously

Performed minor hardware repairs and soldering

Optimum Digitech - Security Systems

Jan 2015 – Nov 2015

Designation: CCTV Security Supervisor

Company URL: www.optimumdigitech.in

Installed CCTV systems, DVRs, and video door phones

Coordinated with clients and ensured customer satisfaction

Managed field operations, wiring, and service documentation

Awarded Employee of the multiple times for consistent performance and accuracy

Received positive client feedback and high ratings for project handling

AWS Certification – Cloud computing fundamentals

Participated in company cricket events, demonstrating team spirit and collaboration

Detail-oriented and accurate in data handling

Strong project & team management skills

Client-focused with problem-solving attitude

Quick learner, adaptable, and result-oriented

PERSONAL DETAILS

DECLARATION

I hereby declare that the above information is true and correct to the best of my knowledge.

(Sachin Kumar)

PROFESSIONAL SUMMARY

ACHIEVEMENTS & CERTIFICATIONS

STRENGTHS

Gender:

Father’s Name:

Hobbies:

Nationality:

Languages Known:

Male

Om Prakash

Art n Craft, Drawing, Electronics DIY

Indian

Hindi and English

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