Inside Senior Property Adjuster (Team Lead)

PROFESSIONAL SUMMARY

Insurance Experience

Experienced with assessing property claims and determining appropriate settlements. Utilizes strong negotiation skills to resolve disputes effectively and equitably. Track record of maintaining detailed documentation and adhering to industry regulations. WORK HISTORY

Inside Senior Property Adjuster (Team Lead), 01/2023 to Current USAA Insurance - Phoenix

CONTACT

Address: 17600 N 67th Ave Apt 2034,

Glendale, AZ 85308

Phone: 763-***-****

Email: ********@*******.***

SKILLS

DAVID VINCENT VICARI

Proactively manage assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage.

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Partner with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.

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Investigate claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identify subrogation potential resulting from unusual characteristics.

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Identify coverage concerns, review prior loss history, determine and create Special Investigation Unit (SIU) referrals, when appropriate. Determine coverage through analyzing investigation information involving moderate complexity policy terms and contingencies.

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Determine and negotiate moderate complexity claims settlement. Develop recommendations and collaborate with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes.

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Maintain accurate, thorough, and current claim file documentation throughout the claims process.

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Apply proficient knowledge of estimating technology platforms and virtual inspection tools; Utilize platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims.

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Apply working knowledge of industry standards of inspection, damage mitigation and restoration techniques.

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• Serve as an informal resource for team members.

Recognize and address jurisdictional challenges such as applicable legislation and construction considerations.

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Support workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening,

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Proficient in Microsoft software

applications

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• Excellent customer service skills

• Proficient verbal and writing skills

• Excellent organizational skills

Knowledge of Yardi, Sales Force, Atlas,

DocuSign, TransUnion

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• Policy interpretation

• Insurance regulations

• Teamwork

• Teamwork and collaboration

• Customer service

• Problem-solving

• Insurance policy knowledge

• Time management

• Attention to detail

• Reliability

DCT Catastrophic Adjuster, 01/2022 to 01/2023

USAA Insurance - Phoenix

Sr. Property Claim Examiner, 01/2022 to 01/2023

Chubb Insurance - Phoenix

weekend, and/or holiday work outside normal work hours. May be assigned CAT deployment travel with minimal notice during designated CATs.

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Work various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.

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Directed claims negotiations within allowable limit of $75000 and supported successful litigations for advanced issues.

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Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.

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Assigned CAT deployment travel with minimal notice during designated CATs.

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• Handle wind/hail damage claims along with freeze claims.

• Worked the last 4 major hurricanes in FL, TX, TN, & GA.

• Also handle tornado claims as the season begins.

• Analyze first reports and promptly contact insured/claimants.

• Effectively evaluate contract language and identify coverage issues. Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.

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• Maintain an active file diary to move file toward resolution.

• Establish accurate and timely reserves.

• Recognize and pursue recovery.

• Adhere to all statutory and regulatory fair claims practices.

• Recognize and identify potential fraudulent claims. Effectively manage the use, work product and expenses of outside vendors.

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• Effectively evaluate claim facts and negotiate claim settlements. Develop and maintain strong business relationships with internal and external customers.

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Serve as a technical resource to lesser experienced Adjusters on the team.

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Successfully contribute to the development and delivery of the team's goals, objectives and results.

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Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.

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If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.

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Licensed through CLM in the following states: CT, DE, FL, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WV, WY -All current and up to date.

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• Xactimate Level II

• HAAG Certified Level II

Resident Screening Supervisor, 03/2017 to 01/2019

Waypoint Homes/ IH Homes - Phoenix

EDUCATION

Bachelor of Science, Criminal Justice, 01/2000

HURON UNIVERSITY - Huron, SD

Directed claims negotiations within allowable limit of $250000 and supported successful litigations for advanced issues.

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Evaluated insurance claims for accuracy and compliance with policy guidelines.

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Conducted thorough investigations to assess claim validity and potential fraud indicators.

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Collaborated with legal teams to resolve complex claims disputes effectively.

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Mentored junior examiners on best practices in claims assessment and documentation.

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• Review application forms for completeness & accuracy.

• Verifies proof of identity and income documentation.

• Initiates background checks on applicants.

Review all Housing Vouchers for accuracy. Works with HCV is clear any issues with the application requirements for Federal Housing Grants.

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Accurately enters applicant information into property management software (Yardi),(Atlas),(Salesforce) once verified so leases can be generated. Processes and enters applications in a timely manner to facilitate quick lease generation.

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Manages the relationship with Field Agents to ensure the applications they collect are accurate and aligned with Company requirements. Handle employee reviews and audits files.

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• Performs all training for incoming Resident Screeners.

• Handles team scheduling, Monthly Audits and All training. Works with VP of housing to develop new ways to streamline the screening process. Proficient with Yardi Screening systems, Atlas and Screening Works Pro.

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• Help Create Department with current Screening Mgr. Participated in 150 assigned educational conferences, rotations, period testing and advisor meetings.

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Managed resident relations, ensuring timely communication and addressing concerns effectively.

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Coordinated maintenance requests through property management software, enhancing workflow efficiency.

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Conducted property inspections and identified areas for improvement in resident satisfaction.

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Mentored new team members on operational processes and best practices for resident support.

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• Concentration: Psychology and Sociology

• GPA: 3.8

CERTIFICATIONS

COMPUTERS

Licensed through CLM, CT, DE, FL, KY, LA, NC, NH, NM, OK, RI, SC, TX, VT, WV, WY

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• Xactimate Level II

• HAAG Certified Level II

• WordPerfect

• Access

• Excel

• TSYS

• Fast Data

• Dos

• Outlook

• Word

• PowerPoint

• CRN

• Colossus

• Lotus Notes

• Host systems

• LPS

• Opera

• LIS

• Yardi

• Sales Force

• Atlas

Contact this candidate