Experienced Administrative Assistant and Claims Clerk
Resume:
CRYSTAL FISHER
Richmond, Virginia, United States
***********@*****.***
SUMMARY
To work as a professional assistant in an organization where experience in performing general administrative duties will be fully utilized to ensure smooth running of company operations. WORK EXPERIENCE
February 2024-November 2025
Claims Assistant/Department of Insurance Coverage and Claims (Worker's Compensation)
VCU Health System Authority
Richmond, Virginia, United States
• • Promoted employee Occupational Injury/Illness Reports to a Claim.
• • Reviewed/scanned in legal and medical docs for proper medical labeling and attached appropriate to employee's claim in Origami.
• • Assisted Employee Health with promoting Blood and body fluids Exposure (BBF) PEP forms to a claim.
• • Updated employee contact information as needed in HR system.
• • Reviewed and sorted incoming mail to appropriate Claims Examiner.
• • Some customer service with vendors and other health entities.
• • Notified the Virginia Workers Corporation Commission (VWCC) of new claims via electronically on policies to ensure compliance with OSHA and all local, state, and federal labor regulations.
• • Edited, validated and transmitted First Report of Incident (FROI 00's) to the VWCC. July 2023-October 2023
Office Manager
Cre8tive Realty via Robert Half International
South Chesterfield, Virginia, United States
• • Oversee daily operations of the office.
• • Answered incoming calls, updated property listings, posting of monthly 'agent spotlights' using ZOHO/Hub.
• • Collected rent checks, made daily bank deposits, assisted with residential/commercial contracts and set up Zoom meetings.
• • Property searches for buyers/sellers.
• • Assisted with research and business development, managed and responded to all company emails, document tracing.
• • Other duties as assigned.
July 2022-December 2022
Front Office Administrator
Safe Harbor Title Company via Robert Half International
Richmond, Virginia, United States
• • Fed Ex Shipping, Records Management, Scanned and entered EMD (Earnest Money Deposit) checks into Closing Site System.
• • Opened contract files for Settlement Agents.
• • Property searches for buyers/sellers, ordered title using Old Republic and Chicago Title companies.
• • Input 1099's and requires for sellers into Redtail CRM system.
• • Data entry of buyer and seller contracts in Soft Pro System.
• • Scanning and mailing out Deeds and Deeds of Trust, Owner's and Lender's policies and buyers. March 2013-November 2021
Executive Assistant to the Senior Vice President/Mortgage Operations/Fulfillment
Citizens Bank
Glen Allen, Virginia, United States
• • New hire onboarding to include ordering equipment, booking workstations, phones, work badges and system access for required role.
• • Worked with HR dept. regarding new hire scheduling of interviews and well as help keep up the Dept. Hierarchy.
• • Maintained dept. supplies and performed Administrative duties as assigned.
• • Ability to work with limited supervision, independent problem-solving skills.
• • Properly supported Executive(s) and/or team in driving exceptional customer service.
• • Also assisted space planners to coordinate colleagues move plans/changes as part of building renovations.
• • Created and managed Organizational Flow Chart using MS Visio.
• • Records Management, Google Suites and Google Docs, Fed Ex labeling and Shipping.
• • Managed travel and monthly expense reports for 7 operation managers using SAP/Concur to ensure smooth- running schedules.
• • Scheduled meetings and conference rooms as well as Web-Ex calls and captured meeting notes when needed. February 2004-March 2013
Marketing Ad Database Coordinator
Long and Foster Real Estate and Mortgage
Richmond, Virginia, United States
• • Collected, sorted, updated and created sales information from various Realtors/Sales Agents to place residential housing ads for Long & Foster in the Sunday Richmond Times Dispatch Newspaper layout.
• • Collaborated with contacts at the newspaper for editing purposes and accuracy of ads.
• • Solid written and verbal communication skills.
• • Routines and work processes streamline for effectiveness.
• • Assisted the VP of Marketing with calendar appointments, travel, scheduling of interviews and other duties as assigned.
February 2000-March 2002
District Secretary to the Central Virginia
Muscular Dystrophy Association (MDA)
Richmond, Virginia, United States
• • Recruited volunteers and secured free hotel stays for colleagues during the Jerry Lewis Labor Day Telethon live on WRIC TV8.
• • Records management/data entry.
• • All bookkeeping functions, check deposits and pick-ups for processing.
• • Reconciled income and entered data in the MDA web-based accounting program and ran financial reports.
• • Provided Administrative Support by answering phones, handling correspondence and general office duties.
• • Assisted three Project Coordinators as needed.
• • Updated databases/reporting and maintained inventory of supplies for Administrative Office and events.
• • Non-Profit
EDUCATION
1977-1981
HENRICO HIGH SCHOOL
HENRICO HIGH SCHOOL
Henrico, Virginia, United States
• GENERAL BUSINESS
SKILLS
Microsoft Office Cisco Network Systems WebEx SAP Microsoft SharePoint Ariba Oracle Applications ServiceNow Customer Relationship Management (CRM) Systems Team Player Time Management Worker's Compensation Insurance Claims OSHA HRIS/HRMS Maintain Compliance Customer Support/Service Legal State Laws and Regulations Federal Laws and Regulations Mail Processing Office Management Sales Telephone Skills Business Development Rentals Plan Meetings Administrative Skills Data Entry Records Management Purchasing/Procurement Loan Policy Executive Assistant Skills Mortgage Microsoft Visio Meeting Minutes Onboarding Google Apps Expense Reports Computer Workstations Organizational Development/Management Calendar Management Building Renovation Operations Management Problem Solving Skills Conference Management Organizational Skills Database Marketing Real Estate Sales Marketing Communication Skills Newspaper Experience Presentation/Verbal Skills Writing Skills Recruiting/Staffing/Hiring Order Picking/Packing Project/Program Coordination Accounting Inventory Management Nonprofit Financial Reporting Bookkeeping Inventory Reports CERTIFICATIONS
none
none
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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