Customer Service & Logistics Coordinator
Resume:
Christina Elam
Taylor, MI +1-609-***-**** *****************@*****.***
Professional Summary
Traveled twenty-something with a lot to offer. I am looking to establish myself with a company that is environmentally conscientious with a mission that will help the surrounding community and change the world. I want to be part of a team striving to make things better in a world of subconscious unrest. Willing to relocate to: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: Remote
Work Experience
Customer Service Agent
Access Link Remote
October 2025 to May 2026
Inbound Logistics & Call Management: Efficiently manage a high volume of inbound calls from paratransit and non- emergency medical transportation (NEMT) members, care providers, and medical facilities. Trip Scheduling Excellence: Accurately schedule, modify, and cancel shared-ride trips and critical medical transportation requests in strict accordance with ADA and NJ Transit guidelines. Human-Centered Problem Solving: Act with extreme nuance and empathy to handle a diverse, multi-age demographic; actively de-escalate stressful rider situations and troubleshoot trip arrival statuses (using "Where's My Ride" protocols) to achieve first-call resolution.
Data Integrity & CRM Tracking: Maintain precise real-time documentation of client profiles, eligibility statuses, specific mobility requirements, and dispatch interactions within the CRM platform to ensure zero scheduling gaps. Cross-Functional Collaboration: Partner directly with dispatchers, drivers, and regional supervisors to streamline daily trip logistics, optimize routes, and ensure community members are transported safely and punctually. Timeshare Sales Agent
Wydham Resorts New York, NY
July 2025 to October 2025
Delivered high-impact sales presentations to qualified guests during their stay, promoting vacation ownership with Wyndham’s portfolio of resorts.
Maintained in-depth product knowledge to clearly explain benefits, usage options, and value of timeshare ownership tailored to each client’s vacation lifestyle.
Consistently exceeded monthly and quarterly sales targets, contributing to team revenue goals and resort profitability. Built rapport and trust with clients, effectively handling objections and guiding them through the decision-making process to close sales.
Partnered with marketing and tour reception teams to ensure a seamless and professional guest experience. Utilized CRM systems to manage leads, document client interactions, and follow up with potential buyers. CSR - Customer Service Representative
ModivCare Solutions LLC Pleasantville, NJ
October 2024 to July 2025
primarily responsible for handling inbound calls from members, addressing their questions and concerns regarding transportation services, scheduling appointments, updating personal information, and resolving any issues related to their non-emergency medical transportation needs, all while ensuring accurate and timely processing of requests within company guidelines and protocols
Customer Service Representative
Spirit Halloween-Egg Harbor Township, NJ
March 2023 to May 2024
Driven and results-oriented customer service professional with 1 year of experience in remote call center environments. Proven track record of effectively resolving customer issues and inquiries in a timely and courteous manner. Possesses exceptional communication skills, both verbal and written, enabling clear and concise interaction with customers. Experienced in utilizing CRM systems and software to manage and document interactions, ensuring accuracy and efficiency. Dedicated to maintaining high customer satisfaction ratings through diligent problem-solving and efficient handling of inquiries. Adaptable team player known for thriving in fast-paced, dynamic work environments while adhering to company policies and procedures.
Responsibilities:
• Managed inbound customer calls and inquiries promptly and professionally.
• Provided accurate information regarding products, services, and policies to customers.
• Resolved customer complaints and issues effectively, striving for first-call resolution.
• Documented all interactions and transactions accurately in the CRM system.
• Followed up with customers to ensure satisfaction and resolution of issues.
• Adhered to company policies and procedures while delivering excellent service.
• Collaborated with team members and supervisors to improve service delivery.
• Handled escalated calls and provided solutions within established timelines.
• Maintained confidentiality of customer information and data security protocols.
• Achieved and maintained high customer satisfaction ratings through quality interactions. Customer Service Representative
Spirit Halloween Egg Harbor Township, NJ
March 2023 to May 2024
Driven and results-oriented customer service professional with 1 year of experience in remote call center environments. Proven track record of effectively resolving customer issues and inquiries in a timely and courteous manner. Possesses exceptional communication skills, both verbal and written, enabling clear and concise interaction with customers. Experienced in utilizing CRM systems and software to manage and document interactions, ensuring accuracy and efficiency. Dedicated to maintaining high customer satisfaction ratings through diligent problem-solving and efficient handling of inquiries. Adaptable team player known for thriving in fast-paced, dynamic work environments while adhering to company policies and procedures.
Responsibilities:
• Managed inbound customer calls and inquiries promptly and professionally.
• Provided accurate information regarding products, services, and policies to customers.
• Resolved customer complaints and issues effectively, striving for first-call resolution.
• Documented all interactions and transactions accurately in the CRM system.
• Followed up with customers to ensure satisfaction and resolution of issues.
• Adhered to company policies and procedures while delivering excellent service.
• Collaborated with team members and supervisors to improve service delivery.
• Handled escalated calls and provided solutions within established timelines.
• Maintained confidentiality of customer information and data security protocols.
• Achieved and maintained high customer satisfaction ratings through quality interactions. Membership Coordinator
Boys & Girls Clubs of America Atlantic City, NJ
January 2023 to October 2023
• Responsible for maintaining the front counter area, providing courteous and quality customer service, and ensuring the safety of Club members.
• Perform administrative tasks necessary for the proper maintenance of membership records and collection of fees.
• Provide clerical support for the Unit Director and other program staff in a friendly and cooperative manner.
• Manage marketing initiatives and social media accounts to promote Club events and programs, enhancing community engagement.
• Knowledge of youth development and ability to effectively interact with multi-age children.
• Skilled in handling interactions with the general public and co-workers, managing multiple demands and meeting deadlines under time constraints.
• Demonstrated responsibility for the safety and well-being of others with strong communication skills, both verbal and written.
• Exceptional customer/client relations skills and ability to maintain strict confidentiality.
• Proven organizational, staff, and project management abilities with a solid understanding of the mission, objectives, policies, programs, and procedures of the Boys and Girls Club of America. Membership Coordinator
Boys & Girls Clubs of America Atlantic City, NJ
January 2023 to October 2023
• Responsible for maintaining the front counter area, providing courteous and quality customer service, and ensuring the safety of Club members.
• Perform administrative tasks necessary for the proper maintenance of membership records and collection of fees.
• Provide clerical support for the Unit Director and other program staff in a friendly and cooperative manner.
• Manage marketing initiatives and social media accounts to promote Club events and programs, enhancing community engagement.
• Knowledge of youth development and ability to effectively interact with multi-age children.
• Skilled in handling interactions with the general public and co-workers, managing multiple demands and meeting deadlines under time constraints.
• Demonstrated responsibility for the safety and well-being of others with strong communication skills, both verbal and written.
• Exceptional customer/client relations skills and ability to maintain strict confidentiality.
• Proven organizational, staff, and project management abilities with a solid understanding of the mission, objectives, policies, programs, and procedures of the Boys and Girls Club of America. Waitress/Hostess
Chili's
January 2021 to December 2022
Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily. Ensured proper presentation and preparation of food products and beverages in an appealing way. Organized large parties reservations and special requests efficiently and accurately. Waitress/Hostess
Chili's
January 2021 to December 2022
Serving food and beverages while maintaining high quality formal table service to over 100+ customers daily. Ensured proper presentation and preparation of food products and beverages in an appealing way. Organized large parties reservations and special requests efficiently and accurately. GSA
EWC-Mayslanding
May 2021 to September 2021
Present Handled all cash and card transactions via POS within the assigned register drawer. Enforced state and federal policies on credit card authentications and debit purchases. Ensured the successful completion of both cash and credit refund purchases across both EWC and partner companies. Educated clients on available promotional offers and credit packages. Successfully implemented approved marketing strategies to boost customer loyalty and sales awareness. Ensured tidiness of personal workspace, with the safe use of commercial-grade cleaners. Managed floor displays to maximize customer experience (Ensured displays were clean, properly rotated, and easily accessible to the public.) Supervised product delivery both to the store and to the client. Assisted in Product Selection to aid in an exceptional customer experience overall. Answer 5+ Line incoming/outgoing Manage schedule of waxers using Zenati GSA
EWC Mayslanding
May 2021 to September 2021
Present Handled all cash and card transactions via POS within the assigned register drawer. Enforced state and federal policies on credit card authentications and debit purchases. Ensured the successful completion of both cash and credit refund purchases across both EWC and partner companies. Educated clients on available promotional offers and credit packages. Successfully implemented approved marketing strategies to boost customer loyalty and sales awareness. Ensured tidiness of personal workspace, with the safe use of commercial-grade cleaners. Managed floor displays to maximize customer experience (Ensured displays were clean, properly rotated, and easily accessible to the public.) Supervised product delivery both to the store and to the client. Assisted in Product Selection to aid in an exceptional customer experience overall. Answer 5+ Line incoming/outgoing Manage schedule of waxers using Zenati Receptionist/Administrative Assistant
Joe's Media Maywood, CA
September 2019 to March 2020
Answer 5+ Line incoming/outgoing
Manage schedule of COO with the use of G Suite for Business - G Suite for Enterprise General Office Duties
Server/Bartender
Black hat Irish pub Maywood, CA
May 2018 to March 2020
Prepares and maintains ingredients by following recipes. Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.Enthusiastic food server with proven experience working in fast-paced restaurant settings. Cultivating my skills in interacting with visitors and resolving customer issues. Server/Bartender
Black hat Irish pub Maywood, CA
May 2018 to March 2020
Prepares and maintains ingredients by following recipes. Adheres to proper alcohol handling, sanitation, and safety procedures, and maintains appropriate dating, labeling, and rotation of all beverage items. Coordinates daily supply inventory for bar and submits orders to supervisor; assists with receipt of deliveries.Enthusiastic food server with proven experience working in fast-paced restaurant settings. Cultivating my skills in interacting with visitors and resolving customer issues.
Customer Service Representative
Home Goods-Mays Landing NJ
February 2017 to January 2018
Handled all cash and card transactions via POS within the assigned register drawer. Enforced state and federal policies on credit card authentications and debit purchases. Ensured the successful completion of both cash and credit refund purchases across both Homegoods and partner companies.
Educated clients on available promotional offers and credit packages. Successfully implemented approved marketing strategies to boost customer loyalty and sales awareness. Ensured tidiness of personal workspace, with the safe use of commercial-grade cleaners. Managed floor displays to maximize customer experience (Ensured displays were clean, properly rotated, and easily accessible to the public.)
Supervised product delivery both to the store and to the client. Assisted in Product Selection to aid in an exceptional customer experience overall. Customer Service Representative
Home Goods Mays Landing, NJ
February 2017 to January 2018
Handled all cash and card transactions via POS within the assigned register drawer. Enforced state and federal policies on credit card authentications and debit purchases. Ensured the successful completion of both cash and credit refund purchases across both Homegoods and partner companies.
Educated clients on available promotional offers and credit packages. Successfully implemented approved marketing strategies to boost customer loyalty and sales awareness. Ensured tidiness of personal workspace, with the safe use of commercial-grade cleaners. Managed floor displays to maximize customer experience (Ensured displays were clean, properly rotated, and easily accessible to the public.)
Supervised product delivery both to the store and to the client. Assisted in Product Selection to aid in an exceptional customer experience overall. Office Clerk
Ardmore Nissan Ardmore, PA
January 2016 to February 2017
served as the first line of defense for the Customer Experience! Greeted clients and entertained them while awaiting appointments. Successfully set future appointments and balanced meetings for other departments. Ensured the tidiness of the welcome area for clients and those refreshments were fully stocked. Prepared and delivered sensitive financial material to accounting departments for review and transfer. Filed and organized Accounting database including both physical material and online material in preparation for department transition to "Paperless".
Spearheaded the "Paperless" transition of both the Scheduling and Accounting Department.
Education
Real Estate (In progress)
Garden State Real Estate Academy Cherry Hill, NJ July 2025 to Present
Computer Science (Bachelor's degree)
The university of the people
November 2024 to Present
Upper secondary education
High school diploma or GED
ESL Education (Some college)
Real Estate (Training program)
Computer Science (Some college)
English Undergrad (Some College)
University of Pittsburgh
Skills
Loss prevention Clerical experience Office supply management Customer relationship building Microsoft Teams Sales Customer relationship management Printer (troubleshooting support) Social media management Google Docs Digital Marketing E-commerce Supervising experience Customer acquisition Task prioritization Social media marketing Google Ads Slack Final Cut Pro Food service Recruiting Beauty & cosmetics sales Salesforce Team management AI Fundraising Live streaming Curriculum implementation Experience working with students Daycare Childhood development Filing Grant writing Call center agent experience Events management Office experience Retail sales transactions Social media strategy Front desk Employee relations Fine dining experience Order taking Document review (document control) Time management CRM system proficiency Customer service Phone communication Food safety management Hospitality Lead generation Greeting customers Social media content creation Animal welfare Product development Google Suite Guest relations Digital marketing English Content writing Restaurant experience Confidential information handling Retail management Video content production Microsoft Excel B2B Bing Ads Grammar Experience Nielsen Technical support Conversion optimization In-person customer service Record keeping POS systems Technical Proficiency Data entry Organizational skills Conflict management Food allergen management Phone answering Host/hostess experience Fast casual experience Client relationship development Microsoft Office Salon software Cross-functional collaboration Upselling Multitasking Computer skills Serving Pediatrics Catering Client interaction via phone calls Banquet experience Clear language communication Public relations Presentation skills Mobile applications Calendar management Computer operation Assistance experience within finance industry Typing Inventory management Zoom Marketing Adobe Photoshop Senior leadership Nonprofit management Media relations Video production Word embeddings Pricing Zendesk Email marketing Personal assistant experience POS Videography Live chat Event planning Constant Contact WordPress Continuous improvement Cash register Clean workspace maintenance Executive administrative support Food service customer order management Attention to detail Mobile devices Phone etiquette Analytics YouTube Toast POS Early childhood education Office phone management Media buying Communication platforms Microsoft Outlook Calendar Public Relations Media planning Food & beverage industry Regulatory compliance Word processing Customer communication Hotel experience Data reporting Blogging Databases Search engines Google Analytics VPN SEO IT Art direction Journalism Medical administrative support Content creation Travel planning Copywriting Office management Casual dining experience Human resources Teamwork Beer knowledge Social Media Management Software troubleshooting Machine learning File organization Adobe Premiere HTML Project coordination Audio transcription Document review Raiser's Edge Writing skills Cleaning messes in dining areas Microsoft Outlook Windows Marketing management Editing HRIS Social listening Business requirements Instructional materials development MailChimp Classroom management Computer graphics Video editing Adobe After Effects Appointment scheduling Special education DocuSign Order fulfillment Management Prospecting Graphic design Sports coaching Adobe Illustrator Facebook Advertising Authentication Social media platforms Microsoft PowerPoint Venue guest services PPC Campaign Management Classroom experience Mac OS Canva Web analytics Analysis skills Content marketing Fashion retail Photography Proofreading Cross-functional communication Maintaining an organized workspace AWS Research Interpersonal skills Cash handling Residential design (architectural design tasks) Productivity software Bussing Marketing automation Administrative experience Workday MINDBODY Content strategy Data-driven decision making Cross-contamination prevention Ethernet Account management VoiceOver Figma CRM software Data breach investigation Keyword research Video advertising Guest services Leadership Communication skills Sales transaction processing High-end sales Customer support Experience with children Processing cash transactions Medical receptionist Languages
Korean - Beginner
English
Certifications and Licenses
Real Estate License
June 2027
CPR Certification
September 2023 to September 2024
TIPS
Real estate salesperson license
Professional In Human Resources
Certified Medical Assistant
BLS Certification
First Aid Certification
Additional Information
Authorized to work in the US for any employer
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