Guesthouse Manager and Nursing Office Specialist

Meliana D. JeanLouis

**** ********* *** ***** ****, FL 32117/ 386-***-**** / ***************@*****.*** Summary of Qualifications

● Knowledge of and passion for current fashion trends

● Excellent interpersonal skills

● Goal oriented and outstanding communication skills

● Proven ability to effectively work with diverse personalities in a low resource environment

● Working proficiency in Haitian Creole

Education

High School Diploma: Eastern Regional High School, Voorhees, NJ 1990-1994 Esthetician Certification: Flagler Technical Center Palm Coast, FL 2009-2010 Experience

Halifax Hospital - October 2022- Current

Nursing Office Specialist

● Efficient in taking phone calls

● Sending admissions to the appropriate physicians Eyes Wide Open International - Aug-Sept 2021

Personal Assistant (Contract)

● Managed volunteers

● Coordinated daily tasks for volunteers

● Inspected and verified donations

● Organized and separated donations

● Documented donations left at facility

● Ensured packaging of donations to specific locations

● Ensured packaged were labeled and shipped accordingly. Lakay Poze: Port-au-Prince, Haiti June 2018-June 2021 Guesthouse Manager

● Management of all guesthouse employees

● Greets all guests warmly, escorting them to their rooms, and cooking meals for them when asked

● Secures guest payments

● Anticipates guests wants and needs, providing recommendations for local activities and restaurants and ensuring they have an experience here which they will never forget

● Establishes cross-cultural relationships with both guests and employees, mitigating for potential conflict and encouraging cross-cultural exchange On a Hill Guesthouse: Carrefour, Haiti 2013-2018

Guesthouse Manager

● Managed all guesthouse employees

● Provided lodging, meals and transportation for guests

● Established cross-cultural relationships with both guests and employees, mitigating for potential conflict and encouraging cross-cultural exchange

● Secured guest payments

● Anticipated guests wants and needs, providing recommendations for local activities and restaurants and ensuring they have an experience here which they will never forget More Beautiful You: Palm Coast, FL 2010-2013

Founder & Owner

● Established a successful small business including the creation of a business plan and filing all legal documents to obtain a license

● Managed all marketing and sales

● Delivered exceptional beauty services to ensure customer satisfaction and retention

● Managed all business related accounting including the review of budgets, expenses, and taxes

Corky’s Ribs and BBQ: Tropicana Casino, Atlantic City, NJ 2004-2009 Waitress/Bartender/Hostess

● Assisted with management of all front of house operations and staff

● Delivered exceptional, friendly, and fast service in order to create a please environment for all customers

● Anticipated customer wants and needs

● Answered questions about menu selections and made recommendations when requested

● Managed closing duties, including restocking items and reconciliation of the cash drawer

● Trained staff on guest service expectations

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