Administrative Assistant and Customer Service Professional

Jazmine Gultney

Address: **** ****** ** ************,**,46229

Phone: 317-***-****

Email:*******************@*****.***

Objective:

Highly motivated and detail-oriented professional seeking a challenging administrative assistant position. Skilled in providing excellent customer service, managing administrative tasks, and contributing to the overall efficiency of the organization.

Education:

Evers College, Indianapolis, Indiana

Certified Administrative Assistant Program,2009-2012

Employment History:

Customer Service Agent

Finishline, Indianapolis, Indiana

[Start 2012] - [End 2014]

- Assisted customers with inquiries, product information, and order tracking, ensuring a positive customer experience.

- Resolved customer complaints and issues promptly and effectively, maintaining customer satisfaction.

- Collaborated with team members and managers to achieve sales targets and meet customer needs.

- Handled cash transactions and operated the point-of-sale system accurately.

Insurance Agent

Chicago, Illinois

[Start 2014] - [End 2018]

- Conducted sales presentations to prospective clients, explaining insurance policies and coverage options.

- Assisted clients in selecting appropriate insurance plans based on their needs and budget.

- Processed insurance applications, policy changes, and claims accurately and efficiently.

- Built and maintained strong relationships with clients to ensure customer retention and referrals.

Telemarketing Climate Guard

, Chicago, Illinois

[Start 2018] - [End 2023]

- Conducted outbound calls to potential customers to promote and sell Climate Guard products.

- Developed product knowledge and effectively communicated features and benefits to potential customers.

- Achieved and exceeded sales targets by actively engaging with customers and overcoming objections.

- Maintained accurate records of customer interactions and sales activities in the CRM system.

Skills:

- Excellent customer service skills with a strong focus on customer satisfaction.

- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

- Strong organizational and time management abilities.

- Effective communication and interpersonal skills.

- Detail-oriented with the ability to multitask and prioritize tasks.

- Proactive problem-solving and decision-making skills.

- Ability to work independently and collaboratively in a team environment.

References:

Available upon request.

Contact this candidate