Assistant Manager & Customer Service Leader
Resume:
Stephanie Lopez
Tampa, FL *****
******************@*****.***
Professional Summary
Great team player and fast learner.
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Ziggys Smoke Shop-Tampa, FL
May 2022 to Present
• Supervise one employee
• Delegate job duties
• Payout vendors
• Daily and nightly cash report and shift
• Clean and dust store
• Customers service
• Upsale
Customer service
Air Canada-Tampa, FL
October 2021 to May 2022
• Answer incoming calls for all international sales for air travel.
• Upsale any promotions
• Have the upmost customer service and problem solve all customers concerns. Customer Service/Travel Agent
Grey Hound Bus Lines-Tampa, FL
August 2017 to June 2021
• Lead customer service agent
• Prepare for inbound/ outbound coaches coming in make sure I have all platform agents ready to unload or load coaches. Help customers to there next transfer or help to sit in terminal.
• Email corporate with all late or early incoming or departures.
• Start of shift make sure all schedules for the day are covered with a drivers if not call transport to get scheduled covered before the time of travel.
• Daily paperwork for all employees that operates a register.
• Clean terminal inside and out.
• Clean platform
• Make sure all employees have daily task sheets.
• Be a positive leadership and teamwork
Supervisor
Beals Outlet-Tampa, FL
October 2010 to December 2017
• My department was Mens and Young Mens.
• Unload truck, sort truck to each department.
• Make sure my markdowns are down monthly.
• Keep departments merchandise using corporate catalog.
• Delegate duties to employees on my shift.
• Recovery of the whole store
• Clean store, mop and clean bathrooms
• Keep stock room clean and organize
• Daily count of safe
• Count register for start of day
• Close registers for night shifts
• Bank deposits and write daily on logs
• Email DM with daily paperwork and communication with any new task or issues with store
• Be safe and a positive leadership
• Customer service
Education
High school diploma
Hillsborough High School-Tampa, FL
August 1997 to May 2000
Skills
• Manufacturing
• Cleaning Experience
• Microsoft Word
• GMP
• Microsoft Excel
• POS
• Assistant Manager Experience
• Communication skills
• Merchandising
• Retail Management
• Computer skills
• Upselling
• Loss Prevention
• Computer literacy
• Product demos
• Customer Service
• Hospitality
• Phone etiquette (10+ years)
• Freight Experience
• Supervising Experience
• Food Preparation
• Load & Unload
• Restaurant management
• Inventory Control
• Commercial Cleaning
• Leadership
• Time management
• Serving Experience
• Stocking
• Janitorial experience
• Cashiering
• Retail Sales
• Restaurant experience
• Basic math (10+ years)
• Shift Management
• Organizational skills
• Cash Handling
• Management
• Data entry
• Windows
Languages
• Spanish
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