Operations & Logistics Supervisor (Lean Six Sigma)

AAMIR MALIK

Operations & Logistics Manager Lean Six Sigma Green Belt

Edmonton, AB 249-***-**** *************@*****.*** https://www.linkedin.com/in/aamir-malik-6753a8213/

PROFESSIONAL SUMMARY

Results-driven Operations Manager with 3+ years of progressive leadership at Amazon Canada, managing teams of 90+ associates across inbound, outbound, and last-mile delivery operations. Proven track record of driving measurable efficiency gains — including a 63% reduction in failed deliveries and 89% improvement in unit processing — through data-driven process improvement, team development, and community engagement. Lean Six Sigma Green Belt with deep expertise in safety, quality, and continuous improvement.

KEY ACHIEVEMENTS

Highlights across Amazon roles:

Reduced FUDs (Failed Unit Deliveries) from 400+ to under 150 — a 63% improvement with zero escalations post-implementation

Increased Damage Land UPH from 18 to 34+ (89% improvement) by redesigning floor layouts

Improved pallet receive rates from 10.7 to 15.2 (42% gain) through new receiving methodology

Reduced bin collisions from 25,000/month to under 10,000 — an implementation adopted site-wide

Saved $12,000 annually by designing a printer cartridge recycling process at YGK1

Piloted a driver support tool that cut undeliverable packages by 25% and achieved 98% on-time delivery

WORK EXPERIENCE

Amazon Canada YEG2 Operations Area Manager — Inbound (AR Site) Edmonton, AB • Mar 2025 – Jun 2026

Implemented corrective actions to reduce FUDs from 400+ to under 150 (63% improvement) — zero escalations post-improvement

Redesigned AO layout to segregate liquid, food, and solid items — boosting Damage Land UPH from 18 to 34+

Reduced floor safety injuries by analyzing trends and collaborating with Safety team to redesign stow stations

Built proactive station tracking system via Quip, reducing downtime through daily readiness audits and RME tickets

Created dedicated WIP staging areas to improve Quantity Stow (QS) compliance and process discipline

Led Peak associate recognition initiative using Labor Share data to identify and celebrate top performers

Managed, coached, and developed a team of 90+ associates — overseeing scheduling, performance reviews, and day-to-day accountability across inbound operations

Amazon Canada YGK1 Operations Area Manager — Inbound, AMXL Belleville, ON • Oct 2023 – Feb 2025

Served as Inbound Quality POC; developed refresher training and reduced bin collisions from 25K to <10K/month

Designed and implemented new pallet receiving methodology, growing receive rates 42% (10.7 15.2)

Saved $12,000 annually by launching printer cartridge recycling process

Reduced bin/product damage by 10% through introduction of Pallet and Bin Height Lanyard Badge program

Championed team engagement by organizing associate recognition programs, conducting regular one-on-ones, and building a culture of accountability and celebration

Led community outreach initiatives including Meals on Wheels, Day of Caring, and a site-wide Family Day event — strengthening team morale and community presence

Amazon Canada Operations Manager — Last Mile Delivery (DMW1) Ontario • Jan 2023 – Oct 2023

Piloted driver support tool that cut undeliverable packages by 25% and improved real-time delivery accuracy

Coached DSP teams to consistently exceed performance targets, achieving 98% on-time delivery rate

Built feedback system that improved driver engagement and reduced turnover

Blackbird Security Loss Prevention Officer GTA, Ontario • Mar 2021 – Dec 2022

Achieved 22% YTD improvement in customer engagement through enhanced safety reviews and process improvements

Developed and delivered de-escalation training programs in partnership with LP Manager and HR

Conducted bi-weekly meetings with senior leadership to resolve operational barriers and streamline daily processes

Audited Security Officers for compliance and performance to maintain physical security standards

Home Depot Customer Service Representative & Sales Associate Brampton, ON • Dec 2019 – Sep 2022

Delivered exceptional customer service, product knowledge assistance, and order processing

Maintained organized work environment and facilitated vendor-customer meetings for project collaboration

EDUCATION

Bachelor of Business Administration (Major: Accounting)

Algoma University • Sault Ste. Marie, ON • Sep 2019 – Dec 2022

AWARDS & RECOGNITION

Quality Champion — Awarded 3 consecutive times

Manager of the Month — August 2024

Change Champion of the Month — October 2024

CORE COMPETENCIES

Operations & Leadership: Inbound/Outbound Operations, Team Leadership (90+ Associates), Training & Development, Scheduling, Resource Allocation, Safety & Risk Management, Employee Engagement, Community Relations

Process Improvement: Lean Six Sigma Green Belt, Cost Reduction, Quality Control, KPI/Metrics Analysis, Continuous Improvement

Supply Chain & Logistics: Order Fulfillment, Vendor Management, Warehouse Operations, Last Mile Delivery, Inventory Management

Technology: Microsoft Excel (Advanced), VBA, Data Analysis, Quip, WMS Systems

CERTIFICATIONS

Lean Six Sigma Green Belt

Licensed Security Professional (Alberta)

CPR & First Aid Certified

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