Assistant Store Manager - Retail Operations Leader

Mandy Porter

Great work ethic and a hard worker.

Cedar Rapids, IA 52402 +1-563-***-**** ********************@***********.*** Professional Summary

Versatile assistant store manager with 3 years of experience in retail operations and 15 year experience in customer service. Proven track record in training and mentoring staff, implementing effective sales strategies, and enhancing customer satisfaction. Skilled in inventory management and cash handling, with a strong focus on team leadership and operational efficiency. Committed to driving sales growth and fostering a positive work environment. Work Experience

Assistant Store Manager

Lids Coralville, IA

October 2024 to January 2026

• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service

• Trained and mentored new employees on company policies, procedures, and customer service standards

• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales

• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines

• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times

• Developed strong relationships with customers through exceptional service delivery and personalized assistance

• Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service

• Implemented new sales strategies that resulted in a XX% increase in monthly revenue

• Trained and mentored new employees on company policies, procedures, and customer service standards

• Collaborated with the store manager to develop and implement effective merchandising displays to drive sales

• Managed cash handling procedures, ensuring accuracy and compliance with company guidelines

• Monitored inventory levels and coordinated with suppliers to ensure timely replenishment of stock

• Resolved customer complaints or concerns promptly and effectively to maintain high levels of customer satisfaction

• Assumed responsibility for opening or closing the store as needed, ensuring security measures were followed at all times

• Developed strong relationships with customers through exceptional service delivery and personalized assistance

• Served as acting store manager during periods of absence or vacation Assistant Store Manager

Casey's Cascade, IA

August 2022 to April 2024

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Maintained a clean, safe, and organized store environment to enhance the customer experience.

• Developed strong working relationships with staff, fostering a positive work environment.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Improved customer satisfaction by addressing and resolving complaints promptly.

• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. Kitchen Manager

Casey's Cascade, IA

April 2022 to August 2022

• Manage kitchen operations, ensure food safety, and drive sales in the prepared food area.

• Assist with hiring and training new team members in the Casey's Way! You'll have the privilege of becoming a mentor to your team, helping them succeed and grow.

• Operate kitchen equipment to prepare food items, such as our delicious pizza, donuts, sandwiches, and more! Cashier/Kitchen Staff

McDermott Oil Cascade, IA

April 2021 to April 2022

• Efficiently processed customer transactions, including cash, credit card, and mobile payments

• Maintained accurate cash drawer balance by reconciling sales and performing regular audits

• Provided exceptional customer service by greeting customers, answering inquiries, and resolving complaints

• Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service

• Managed high-volume checkout lanes during peak hours with speed and accuracy

• Ensured pricing accuracy by scanning items correctly and verifying prices against the point of sale system

• Collaborated with team members to maintain a clean and organized checkout area at all times

• Prepared and cooked food items according to standardized recipes, ensuring consistent quality and presentation

• Maintained a clean and organized work area, adhering to health and safety regulations

• Assisted in receiving, storing, and rotating inventory of food supplies to minimize waste

• Collaborated with the kitchen team to ensure timely preparation and delivery of meals

• Followed proper food handling procedures to prevent cross-contamination and maintain food safety standards

• Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner Food Service Clerk

Dollar Fresh Dyersville, IA

July 2020 to April 2021

• Enhanced customer satisfaction by providing efficient and friendly service at the food counter.

• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

• Made food according to standard recipes.

Greenhouse Worker

Plantpeddler Cresco, IA

January 2019 to March 2019

• Plant starter plants, clean plants, clean greenhouse, pull orders.

• Improved overall greenhouse efficiency by maintaining clean and organized workspaces.

• Contributed to increased sales with skillful transplanting and propagation of plants for retail display.

• Conducted thorough inspections for pests or diseases to maintain healthy plant populations. Customer Service Representative/Call Center

American Customer Care Dubuque, IA

September 2015 to April 2017

• Provide information about products and services

• Take orders

• Process returns and modifications

• Escalate complaints

• Maintain accurate records of customer interactions and transactions

• Upsell products and services to customers when appropriate

• Collaborate with other departments to resolve customer issues and concerns Customer Service Representative/Call Center

Focus Services Dubuque, IA

June 2015 to August 2015

• Handled customer inquiries and suggestions courteously and professionally.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Answered constant flow of customer calls with minimal wait times. Customer Service Manager (CSM)

Walmart Decorah, IA

May 2013 to May 2015

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

• Demonstrated respect, friendliness and willingness to help wherever needed.

• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Worked flexible hours across night, weekend, and holiday shifts.

• Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Electronics Sales Associate

Kmart Clarksville, TN

January 2012 to July 2012

Lawn and Garden Sales Associate

Walmart Clarksville, TN

May 2009 to November 2010

Customer Service Representative/Call Center

Convergys Clarksville, TN

June 2009 to December 2009

Education

General education (Some college)

NICC Calmar, IA

August 2012 to June 2013

G.e.d. (G.E.D)

Goodwill industries Kennewick, WA

2004 to 2004

Upper secondary education

Skills

Google Docs Food industry Communication skills Cashier (10+ years) Objection handling (sales technique) Computer skills Call center experience Cashiering Grammar experience English Sales management Client interaction via phone calls Customer relationship building Prospecting Phone etiquette Teamwork Sales Store management Customer support ticket management Task prioritization Medical Office Experience Cross-functional communication Bookkeeping Interpersonal skills Order fulfillment Customer communication Time management Pricing In-person customer service Clinic Shift management Closing sales Technical Proficiency Outside sales Employee relationship building Food management Cost control Customer service Productivity software Cross-functional collaboration Active listening Inventory control Training

& development Entrepreneurship Social media content Quality assurance Administrative experience 10 Key Data Entry Supervisor (5 years) Microsoft Office Lead generation Customer acquisition Sales data analysis Customer Service (10+ years) Patience Employment & labor law Ambition Decision making Assistant manager experience Merchandising Retail sales Retail management Fashion styling Computer literacy Integrity Recruiting Cash register Team management Revenue growth Team development Key Performance Indicators Customer retention Client relationship development Team leadership Delivery driver experience Writing skills Menu planning Food Preparation Word Processing Customer inquiry handling Sales coaching Google Calendar Grocery store Customer issue escalation B2B sales Loss prevention Sales reporting Outbound calling Restaurant experience 10 key typing Conflict management General management Deposits Ethernet Multi-line phone systems Hotel experience Freight Microsoft Excel Typing Microsoft Word ATS Retail math Typing (10+ years) Microsoft Outlook Data Entry Computer operation Windows General manager experience Analysis skills Kitchen Experience Organizational skills Attention to detail Customer support Performance evaluation Guest services Cash handling Sales strategy Preventive maintenance Leadership POS Supervising experience Phone call management Delegation Documentation review Management Phone communication Food Service Data entry Awards

Certificate of Excellence

June 2023

Worked as a part of a team to earn the Certificate of Excellence award for being in the top 100 out of 2,500 Casey’s stores in the company for four quarters in a row.

Certifications and Licenses

Driver's License

Non-CDL Class C

Additional Information

Authorized to work in the US for any employer

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