Cybersecurity & System Administrator (AI-Enabled)

LISA M. DARLING

Boston, MA • 857-***-**** • ***************@*****.*** • linkedin.com/in/skydarling/

Summary of Qualifications

Dynamic System Administrator with hands-on expertise in cybersecurity, AI-enabled system management, and enterprise network administration. Skilled in securing Windows, Mac, and cloud environments, managing identity systems, and supporting large-scale user operations. Certified in Google AI, CompTIA A+, Network+, and Microsoft Office, with extensive experience in endpoint protection, MDM, and enterprise SaaS platforms. Known for delivering fast, reliable technical solutions and strengthening organizational security posture. CERTIFICATIONS

• Google AI Certified • CompTIA A+

• CompTIA Network+ • MS Excel 2019 & Word 2019

• QuickBooks Online Certified

CORE SKILLS

AI & Cybersecurity

• Google AI • SentinelOne Endpoint Security

• BeyondTrust • Fortinet Cybersecurity

• Cybersecurity Fundamentals • ACL, DHCP, DNS

• EIGRP, RIP v1/v2 • Firewall & Port Configuration

• Security Testing • Vulnerability Troubleshooting

• Spam Filtering • Email Security (Google Admin Console) Systems & Network Administration

• Active Directory • Google Workspace Administration

• Mitel VoIP • Windows 7–11 / macOS

• LAN/WAN • Cisco Routers & Switches

• KACE/Quest SMA • Cherwell / Jira

• Mobile Device Management (MDM) • Zoom & Zoom Rooms

• Adobe – K4

Technical Training & Support

• Professional Development Training • Curriculum Design

• A/V Setup • Conference Support

• Customer Service • On/Off Boarding

PROFESSIONAL EXPERIENCE

BUSINESS TECHNOLOGY INSTRUCTOR

American Training – LARE Institute – Boston, MA October 2025 – Present

• Train adult learners to become certified in Microsoft Word 2019, Excel 2019, and QuickBooks Online.

• Provide hands-on instruction, guided practice, and structured learning plans to support certification readiness.

• Deliver classroom and one-on-one technology troubleshooting to ensure students remain confident and productive.

SYSTEM ADMINISTRATOR

The First Church of Scientists – Boston, MA 05/2018 – 07/2024

• Managed Active Directory onboarding/offboarding and permissions for ~50 users annually.

• Deployed and updated SentinelOne antivirus, resolving 15–20 tickets weekly.

• Administered Google Apps Console: account setup, email archiving, spam management, BetterCloud automation.

• Maintained Mitel VoIP: troubleshooting access issues, coordinating hardware replacements, performing updates.

• Created instructional guides for Word, Excel, and PowerPoint using interactive online tools.

• Delivered professional development training on Microsoft Office, Google Suite, and Google Docs.

INFORMATION TECHNOLOGY CONSULTANT

Boston Center for Youth and Families – Boston, MA 06/2012 – 05/2018

• Configured HiSet (GED) web-based application; set up 12 test locations; configured firewalls/ports; performed security tests.

• Supported 16 federally funded PCC labs, ensuring operational efficiency and compliance.

• Managed program budgets.

TECHNOLOGY INSTRUCTOR (Consultant)

Timothy Smith Network – Boston, MA 11/2010 – 06/2011

• Delivered professional development training in Microsoft Office and hardware/software platforms.

• Designed training curriculums supporting comprehensive technology learning. EDUCATION

A.A., Communications & Business Management Dean Junior College – Franklin, MA Coursework toward B.S., Information Technology & Network Security Northeastern University – Boston, MA

Cisco Academy Training, CCNA Program Network Technology Academy Institute – Malden, MA

Contact this candidate