Public Health Program & Regulatory Operations Leader

Summary

Results-driven public sector and public health professional with extensive experience in municipal administration, regulatory compliance, program operations, data analysis, and cross-functional stakeholder engagement. Holds a Master of Public Health with a proven ability to manage complex programs, improve operational efficiency, ensure regulatory compliance, and support data-informed decision-making. Recognized for building collaborative partnerships, streamlining processes, and delivering measurable results in mission-driven environments. Seeking a leadership or strategic role in healthcare, government, consulting, compliance, program management, operations, or corporate health where expertise in project management, analytics, policy implementation, and organizational improvement can drive business performance while creating meaningful community impact.

Professional Experience

Administrative Assistant II

City of San Antonio – (Development Services Department) Oct 2025 – Present

Coordinate administrative operations for the Building Standards Board (BSB) in compliance with City policies, procedures, and codes. Review and prepare case files for hearings, ensuring accuracy, completeness, and timeliness.

Prepare, mail, and track legal notices and certified mailings to all interested parties. Process and record BSB orders at the county courthouse.

Prepare and post BSB meeting agendas to PrimeGov. Conduct title and ownership research using county, probate, and Secretary of State records. Compile notification lists and prepare Notices of Violation for dangerous structure cases.

Administrative Assistant II

City of San Antonio (Metro Health District) Jun 2022 – Sep 2025

Developed and maintained databases for FEMA and Quality Improvement certifications, improving data accuracy by 95%. Created performance and budget trackers enabling 100% spending accuracy.

Supported Trauma-Informed initiatives through research, presentations, and cross-department collaboration. Assisted with planning and coordination of Metro Health Day for 755 employees. Served on Quality Improvement and Health Equity Symposium committees. Assisted with onboarding data, Power Apps, SOPs, flowcharts, and organizational charts.

Texas Works Advisor II

Texas Health & Human Services Mar 2020 – Jun 2022

Conducted eligibility interviews and processed 45+ cases daily in compliance with federal regulations. Resolved over 800 cases within two weeks of registration. Created workflow checklist reducing processing time by 32%.

Coordinator & Recruiter

Public Allies AmeriCorps I-BEST Oct 2019 – Oct 2020

Coordinated payroll and budget reports for program staff. Led outreach strategy increasing program participation by 45% in three months. Facilitated leadership and diversity training, increasing graduation rates by 55%.

Education

Master of Public Health (MPH) – Completed on May 16, 2026

Bachelor of Science - Grand Canyon University, associate degree, San Antonio College, Applied science in Social Work

Skills

Administrative Operations • Regulatory Compliance • Data Management • Process Improvement, Project Coordination • Budget Tracking •Community Outreach • Public Health Support Microsoft Office (Excel, Word, PowerPoint, Outlook) • SharePoint • Smartsheet, Research & Reporting • Legal Documentation • Communication • Leadership, Bilingual: English & Spanish

Certifications - Lean Six Sigma Green Belt • Lean Six Sigma Yellow Belt

CPR & First Aid • Certified Professional in Learning & Performance

Valid Driver’s License

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