Customer Service Representative

Elajah Peterson

Work Experience

Customer Service Representative

FARM BUREAU BANK San Antonio, TX

October 2025 to June 2026

Dedicated and personable customer service representative with experience assisting customers, resolving issues, and providing accurate information in fast-paced environments. Skilled in communication, problem-solving, conflict resolution, and maintaining positive customer relationships. Proven ability to handle inquiries, process orders, manage complaints, and deliver efficient service while supporting company goals and customer satisfaction. Customer Service Representative

Konecta San Antonio, TX

March 2025 to September 2025

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers Customer Service Representative

Alorica San Antonio, TX

October 2021 to May 2024

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Built rapport with customers through active listening, empathy, and personalized interactions

• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions

• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online

• Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers Additional Experience

Toddler Lead Teacher

Books and bibs learning academy San Antonio, TX

January 2025 to February 2025

• Established positive relationships with parents through regular communication and parent-teacher conferences to discuss child's progress

• Collaborated with other teachers to plan and execute special events such as holiday parties and graduation ceremonies

Education

High school diploma

Karen Wagner High School San Antonio, TX

May 2021

Skills

• Microsoft Outlook

• Cash Register

• Microsoft Excel

• Call Center

• Outbound / Inbound calling

• Microsoft Word

• Billing issue inquiries

• Customer issue escalation

• Conflict management

• VPN & POS

• Team development

• Technical troubleshooting support

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