Customer Service & Banking Teller
Resume:
Ann Marie Cochran
Maugansville, MD *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Learning Ambassador
Amazon Warehouse-Hagerstown, MD
May 2022 to Present
Established a welcoming environment to the new employees at Amazon. Went over policies and procedures, expected to be followed. Shared a system that shows current training completed, and what needs to be compliant with Amazon. Assured all employees stayed compliant. Teller
BB&T-Greencastle, PA
June 2018 to January 2019
June 2018- January 2019-Handled my own drawer for cash. Cashed paychecks, made deposits as well. Worked Drive up window with three drive up terminals. Was responsible for accurate drawer counts. Distributed
Money Orders and Cashiers Checks. Was held responsible for sales each month. I was surveyed from up to 5 customers monthly, with a 5 star history in customer service and product knowledge. Needed to be aware of fraudulent checks to avoid loss to the bank. Also, was responsible for auditing the cash dispersing machines
Teller- Handled my own drawer for cash
PNC Bank-Hagerstown, MD
April 2016 to June 2018
Cashed paychecks, made deposits as well. Worked Drive up window with three drive up terminals. Was responsible for accurate drawer counts. Distributed Money Orders and Cashiers Checks. Was held responsible for sales each month. I was surveyed from up to 5 customers monthly, with a 5 star history in customer service and product knowledge. Needed to be aware of fraudulent checks to avoid loss to the bank. Customer Service
Wells Fargo Merchant Services
April 2014 to December 2015
Answered incoming calls from mortgagors.
Worked a multi system for many programs used to effectively answer all their questions. Was responsible for also up selling any Wells Products while being on a system to keep call volume to a low. Teller- Handled my own drawer for cash
M&T Bank
July 2013 to April 2014
Cashed paychecks, made deposits as well. Filled ATM Machine every Thursday. Counted Dun Bar deliveries every Tuesday.
Worked
Drive up window with multiple drive up terminals. Was responsible for accurate drawer counts. Distributed
Money Orders and Cashiers Checks.
Select Service Team Relationship Representative
FIRST DATA MERCHANT SERVICES
September 2008 to February 2013
Play both Account Manager and Relationship Manager Role by handling operational issues, while also leveraging First Data products, conducting rate reviews, handling repricing and interchange issues, and negotiating contract extensions directly with key decision makers. All business' within the 1-4 million dollar revenue.
Job Coordinator
Wicks Lumber
December 2006 to September 2008
Managed a staff of 5 fulltime employees. Responsibilities included scheduling, training, product ordering, shift supervision, inventory and production of weekly, monthly reports, including Accounts Payable, Receivable, and some payroll.
Education
High school or equivalent
Brunswick High School
Skills
• Microsoft Outlook
• Microsoft Excell
• Computer skills
• Accounts Payable
• Account management
• Phone etiquette
• Microsoft Word
• Time management
• Bookkeeping
• Customer service
• Upselling
• English
Certifications and Licenses
Driver's License
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