Customer Service & Office Administration Specialist

Josefina Trujillo

Houston, TX ***** 281-***-**** ***************@*****.***

SUMMARY

Dedicated and results-driven customer service professional with a strong background in retail sales, office administration, and cosmetology. Demonstrates excellent communication skills and a passion for helping customers find the best solutions to meet their needs. Skilled in managing multiple tasks, providing exceptional service, and ensuring smooth operations. Known for problem-solving abilities, attention to detail, and the ability to foster positive customer relationships that drive repeat business and enhance customer loyalty.

SKILLS

● Application Techniques

● Cosmetology Expertise

● Sales Proficiency

● Skin Analysis

● Office Reception and Phone Management

● Tax Office Administration

● Paperwork Management

● Multitasking and Organization

EXPERIENCE

Beauty Advisor

Sally Beauty Houston, TX

May 2024 - January 2026

● Handled returns and exchanges in line with company policies, ensuring customer satisfaction.

● Prepared merchandise for purchase or rental, providing an exceptional in-store experience.

● Maintained cleanliness, stock levels, and visual merchandising standards.

● Administered special promotions, including discounts and loyalty rewards programs, to enhance customer retention.

● Attended product training sessions to stay updated on industry trends and product knowledge.

● Organized and maintained product displays, ensuring accessibility and visual appeal.

● Greeted customers and assessed their needs to provide personalized product recommendations.

Office Receptionist - Tax Services

Tax Solutions Office Houston, TX

December 2024 - May 2026

● Answered and directed phone calls to appropriate departments, ensuring prompt response to client inquiries.

● Greeted clients, scheduled appointments, and maintained an organized office calendar.

● Managed client intake forms, ensuring all necessary documentation was collected and processed for tax services.

● Assisted in filing, data entry, and maintaining accurate records for clients' tax-related documents.

● Provided basic information to clients regarding tax preparation services, and guided them through initial paperwork.

● Supported the office staff with administrative duties, ensuring smooth operations and timely service delivery.

EDUCATION AND TRAINING

High School Diploma

North Shore High School Houston, TX

May 2024

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