Remote Customer Service Representative

Chinenye Efobi

Customer Service Representative

Remote, USA ***************@*****.*** LinkedIn

Professional Summary

Customer service professional with 3+ years of remote experience supporting clients across phone, chat, and written communication channels. Skilled in resolving inquiries, managing customer records, and navigating multiple systems and CRM platforms simultaneously (HubSpot, Zendesk, Creatio, Salesforce) while maintaining strong attention to detail, accuracy, and confidentiality. Reliable, adaptable, and comfortable working independently in a fast-paced, remote environment with minimal supervision.

Professional Experience

Customer Service Representative — ApplyShark October 2024 – June 2026

Remote, USA U.S.-based career services company

•Addressed inbound client inquiries via phone, chat, and email, resolving service requests accurately and within expected timeframes.

•Interpreted individual client needs and applied company processes to deliver tailored solutions, exercising judgment on prioritization and next steps.

•Managed the end-to-end service process across multiple platforms simultaneously, ensuring accurate documentation of every client interaction, request, and outcome.

•Maintained clear, proactive communication with clients, providing status updates and de-escalating concerns before they became complaints.

•Upheld strict confidentiality and data accuracy standards while handling sensitive client information.

•Identified recurring service gaps and contributed process suggestions that improved team efficiency and overall client satisfaction.

Customer Service Representative — Lionice LLC September 2022 – August 2024

Remote, USA Remote services company

•Served as primary point of contact for client accounts, managing records and inquiries daily across CRM systems.

•Logged and tracked client interactions, requests, and issues, escalating unresolved matters according to established procedures.

•Collected and analyzed client and service data to identify trends, supporting more informed, timely responses to client needs.

•Maintained a high standard of professionalism and confidentiality in all client interactions, building trust and long-term client relationships.

Client Support / Content Coordinator — College Aftermath June 2022 – August 2022

Remote internship Media & entertainment startup, Bangalore, India

•Communicated directly with clients and internal teams to gather requirements and deliver work that met expectations.

•Demonstrated strong organizational skills, responsiveness to feedback, and consistent, clear communication with stakeholders.

•Improved personal turnaround time and accuracy through more efficient workflow management.

Newsletter Editor — Federal Government Girls' College, Bwari January 2013 – August 2017

Volunteer experience

•Coordinated with a team to produce a regular school newsletter, ensuring accurate, timely communication to the student body.

•Handled content review, proofreading, and layout to maintain quality and consistency in every issue.

Education

B.Sc. in Microbiology — University of Nigeria, Nsukka

October 2018 – 2022

Skills

Customer Service & Systems: CRM platforms (HubSpot, Zendesk, Creatio, Salesforce), Google Docs, WordPress, multi-system navigation, accurate data entry and documentation, ticket/inquiry resolution and escalation

Communication & Service: Strong verbal and written communication, active listening, conflict de-escalation, client relationship management, confidentiality and data protection

Work Style: Strong attention to detail, ability to manage multiple competing priorities, self-directed in remote settings, fast and accurate typing

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