Academic Advisor & ESL Instructor

Letitia Hines

Conroe, TX ***** +1-346-***-**** ******.*******@*****.***

Professional Summary

Dedicated Academic Advisor with over 10 years of experience in all segments of education guiding diverse student populations through degree progression and career planning. Proven track record of improving student retention rates by 50% through proactive advising and personalized success plans. Successful with engaging students to learn online using Blackboard LMS.

Demonstrated success effectively mentoring students in English language skills. Holds TESOL certifications, taught online ESL remotely; committed to fostering a positive learning environment and empowering students. Work Experience

Substitute Teacher K-12

Conroe Independent School District Conroe, TX

January 2026 to Present

• Lesson Execution: Teach assigned materials, guide students through daily activities, and distribute classwork exactly as directed by the regular teacher. [

• Classroom Management: Set clear behavioral expectations, enforce school rules, and handle discipline issues promptly to keep students on track.

• Student Supervision: Monitor students in the classroom, hallways, cafeteria, and during recess to ensure their safety.

• Record Keeping: Take attendance, record grades (especially in long-term roles), and compile an end-of-day summary for the returning teacher.

• Adaptability: Quickly familiarize yourself with daily routines, emergency protocols, and the specific needs of the students.

• Classroom Management: Strong ability to command respect, de-escalate conflicts, and manage diverse groups of students.

• Communication: Clear verbal communication and interpersonal skills to interact effectively with students, school administration, and parents.

• Reliability: Punctuality and the flexibility to accept assignments on short notice. ESL Instructor

Qkids English Florida City, FL

November 2024 to June 2025

ESL instructor to students ranging from ages 5 and up. My position allows me to teach and instruct students to pronounce and understand the English grammar. Students are taught by me how to pronounce words and how to form them into sentences. My philosophy is teach a man how to fish and he will eat forever, but give a man a fish and he will only eat for the day; Moreover, learning and education is the same philosophy; so giving students the tools to take care of themselves instead of just providing immediate solutions. My goal is to impower my students in constructing and pronouncing English words, so they can communicate confidently on their own.

ESL Tutor

VIPKid

February 2019 to June 2021

Pre-paired course materials and designed lessons that covered all aspects of the English language, whether written or verbal. kept track of student progress and customized individual plans for students with special requirements. Was successful at taking a non-English student to speaking compete sentences within a short time frame. Fine Jewelry Sales Associate

Macy’s Sugar Land, TX

January 2013 to December 2014

Committed to engaging the customer & establishing long term customer relations, which result in repeat business sales accumulation within three months personal sales $33,460.65.

* Proven ability to be driven & thrive in a commission sales environment

* Successful in developing and maintaining own clientele

* Professional with integrity and strong work ethics Substitute Teacher

Houston Charter Schools Houston, TX

April 2011 to May 2014

Substitute Teacher

Supervised students in replace of their regular teacher to lead class. Duties included: managing classroom behavior, quickly interpreting lesson plans and creating reports to inform the students' permanent teacher of their success. Substitute Teacher

Nashville Public Schools

January 2006 to December 2007

Taught students of all age rage 3-17 years of age. Implemented lessons plans and graded students work and behavior. Account Manager

Aim Health Care Nashville, TN

January 2005 to December 2006

Responsibilities included: Administer provider services/contracting physician relations or network development for particular hospitals. Analyzed medical bills using CPT codes, rev codes and UB-92’s to collect underpaid claims. Appealed underpaid accounts and recovered 60% of underpaid accounts. Used: Microsoft Programs, Chart Maxx, Excel and Outlook.

Assistant Manager Retail

Avenue Stores Franklin, TN

January 2004 to December 2005

Responsibilities included: Managed, Recruit and Trained and supervised store department and managed company’s information systems, coached team to meet company’s goals had great success. New employees orientation and conducted all work performance of team members. Increased monthly goals from 65% to 90%; responsible for team’s payroll, and weekly schedules; used: Microsoft Office Excel, Power Point and POS

Education

General Counseling Studies (Master's degree)

Capella University Minnesota, MN

November 2007 to June 2011

In addition, I also have a second in compete Master Degree in Adult Education, 23hours completed. Human Resource Management (Bachelor of Business Administration) Athens State University Athens, TX

August 2003 to May 2004

I attended The University of Alabama in Huntsville for three years and transferred over to Athens State University where graduated.

Skills

Microsoft Excel POS English Tutoring Marketing Phone etiquette Account management HIPAA Attention to detail Experience working in the beauty industry Microsoft Office Customer relationship building Communication skills Computer skills Working with students Salesforce Management Analysis skills Makeup Application Organizational skills Time management Behavior Management Cash register Customer communication Clerical experience Microsoft Word Microsoft Powerpoint Sales Teaching Payroll Client retention Patient interaction Medical scheduling

Certifications and Licenses

TESOL

TESOL stands for Teaching English to Speakers of Other Languages. It refers to teaching English to non-native individuals. Certified Professional Coder

Driver's License

ESL Certification

Cosmetology License

Additional Information

Authorized to work in the US for any employer

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