Remote Data Entry Assistant & Property Ops
Resume:
Hector Pinero
** * **** **, *******, NJ *****
201-***-**** *********@*****.***
PROFESSIONAL SUMMARY
Dedicated property management professional with several years of experience in luxury residential communities. Currently serving as an Assistant Manager with FirstService Residential, recognized for a calm demeanor, strong work ethic, and a genuinely service driven approach to resident relations. Experienced in daily building operations, vendor coordination, board meeting preparation, and financial familiarity. Brings a unique background in hospitality leadership that strengthens operational efficiency, team supervision, and customer service excellence.
CORE COMPETENCIES
Luxury Residential Property Management
Resident & Board Relations
Vendor & Contractor Coordination
Budget & Financial Familiarity
Board Meeting Preparation & Support
Amenity & Space Management
Conflict Resolution & Problem Solving
Concierge & Hospitality Services
Calendar, Scheduling & Office Systems
Team Support & Cross Department Collaboration
PROFESSIONAL EXPERIENCE
Assistant Manager
FirstService Residential – Nine on the Hudson West New York, NJ February 2023 – Present
Support daily operations of a luxury high rise residential community, working closely with the Property Manager to ensure smooth building functionality. Serve as a key point of contact for residents, addressing service requests, inquiries, and concerns with professionalism and timely resolution.
Coordinate vendors and contractors, including scheduling, supervision, and follow up to ensure quality and completion of work.
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Prepare and support monthly Board of Directors meetings by organizing materials, setting up meeting spaces and A/V equipment, and assisting with logistics. Maintain familiarity with operating budgets, financial statements, and reserve planning to better support management decisions.
Oversee amenity reservations and resident lounge rentals, ensuring proper scheduling and setup. Assist with special projects, building initiatives, and community events to enhance resident satisfaction.
Contribute to a welcoming, secure, and well managed environment aligned with FirstService Residential’s mission and values.
Concierge
Premier Security Services Secaucus, NJ
June 2021 – February 2023
Managed front desk operations in a residential building, providing attentive support to residents and guests.
Directed incoming calls and communications to appropriate staff and residents. Coordinated maintenance requests, work orders, and vendor access. Maintained concierge logs and visitor records while ensuring confidentiality and security. Handled secure mail and package deliveries with accuracy and accountability. Delivered high level customer service through clear communication, active listening, and problem resolution.
Concierge Staff Member
The Metropolitan Edgewater, NJ
April 2019 – June 2021
Provided front desk and concierge services in a luxury residential environment. Greeted residents and guests while enforcing community policies and safety guidelines. Answered multi line phones and maintained detailed logbooks. Assisted with mail, packages, service requests, and resident inquiries. Executive Chef
Legend Assisted Living Cape Coral, FL
July 2015 – February 2019
Led kitchen operations for an assisted living community, supervising staff and ensuring regulatory compliance.
Managed scheduling, inventory, budgeting, and daily food production. Designed menus accommodating dietary restrictions and resident preferences.
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Developed leadership, operational, and customer service skills transferable to property management.
EDUCATION
Culinary Arts
Atlantic Cape Community College – Charles D. Worth Campus, Atlantic City, NJ High School Diploma
Atlantic City High School – Atlantic City, NJ
PROFESSIONAL STRENGTHS
Professional • Adaptable • Detail Oriented • Service Driven • Reliable • Calm Under Pressure
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