Customer Care & Logistics Coordinator

Jennifer Jarosz-Starr

***********@*****.*** • 517-***-**** • Charlotte, MI, USA

SUMMARY

Customer-focused professional with experience in resolving client inquiries and coordinating planning to ensure seamless operations. Proven skills include communication, problem-solving, fulfilling orders and scheduling shipments for delivery, and Microsoft Office applications to enhance service deliveries as well as providing and receiving updates. Eager to leverage expertise in customer service and coordination role to support team objectives and drive customer satisfaction. EXPERIENCE

Essendant - Customer Care Advocate

Apr 2022 - Oct 2025

Tracked key performance indicators such as average handle time, first contact resolution rate. Managed escalated cases for staff members; provided guidance for customers/employees where necessary. Researched complex customer inquiries using internal databases and resources. Provided support to clients by managing inquiries, placing orders, and resolving issues through phone, email, or chat. Information regarding stock and tracing, providing quotes, placing orders according to specifications, and coordinating with carriers and warehouses to resolve shipment issues. Provided and received effective communication, worked with groups using problem-solving and team- building skills, and trained to use a customer-focused approach to ensure a prominent level of service and satisfaction. Usage of Microsoft Office, including email, Word, and Excel, LACRM application to keep track of calls and emails regarding customer and shipment inquiries, and WebScore for order entries and tracking of shipments. Dart Container - Logistics Traffic Scheduler

Jun 2017 - Mar 2022

Provided support to LTL, TL and Small Parcel drivers regarding their schedules and deliveries, as well as any changes that need to be made. Scheduled/rescheduled any necessary appointments via phone/email. Communicated with field staff regarding any late or incomplete deliveries. Worked in small groups or as a team to complete daily tasks. Summitting orders to truck carriers via SAP, EDI and TMS systems for loading at packaging plants, and communicating with supervisors, carriers, and customer service representatives, as well as other logistic schedulers. Assisting customer service department with returns/refunds and redeliveries for customers. Participated in and spoke at scheduled weekly and monthly meetings with traffic department. McDonalds - Team member/Shift Manager

Aug 2012 - Jun 2017

Gained valuable experience in a challenging environment by quickly learning new processes, procedures, and systems. I attended and participated in monthly meetings with managers/corporate department to discuss any updates, changes, and/or resolutions. Communicated effectively with customers, supervisors, and team members. Performed opening and closing duties, including store cleaning restocking, and using team-building skills to complete day/nightly tasks. Management duties, such as cash handling, writing up cash/credit reports, deposits, receiving truck orders (all information entered in the computer system, and sent to corporate office), training new employees, handling customer, and employee complaints, making phone calls for specific requests and questions.

Burger King – Team member

Apr 2012 – Aug 2012

Performed opening and closing duties, including store cleaning restocking, and using team-building skills to complete day/nightly tasks. Gained valuable experience in a challenging environment by quickly learning new processes, procedures, and systems. Applebee’s – Kitchen cook

Nov 2011 – Apr 2012

Prepared food items and completed dishes for customers, as well as cleaning and stocking areas. Used team-building skills to complete day/nightly tasks. Burger King - Team Member / Shift Manager

May 2008 – Nov 2011

Gained valuable experience in a challenging environment by quickly learning new processes, procedures, and systems. I attended and participated in monthly meetings with managers/corporate department to discuss any updates, changes, and/or resolutions. Communicated effectively with customers, supervisors, and team members. Performed opening and closing duties, including store cleaning restocking, and using team-building skills to complete day/nightly tasks. Management duties, such as cash handling, writing up cash/credit reports, deposits, receiving truck orders (all information entered in the computer system, and sent to corporate office), training new employees, handling customer, and employee complaints, making phone calls for specific requests and questions.

EDUCATION

Albion Senior High School

High School Diploma

Kellogg Community College

Associate’s degree • Business Administration

SKILLS

Data entry proficiency • Order processing • Basic math skills • Providing quotes • Providing and maintaining positive work relationships • Coaching and mentoring • Willingness to learn and obtain knowledge • Follow-up techniques • Complaint resolution • Purchase Orders HONORS & AWARDS

High School Diploma with Honors

Albion Senior High School

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