Customer Service & Manufacturing Operations

Lori Heckman

East Stroudsburg, PA ***** 908-***-**** ************@*****.***

Professional Summary

I have a four- year gap in my employment.

I was a homemaker taking care of my families needs during this time. I have 3 years customer service experience. I have experience with answering phone calls,copping, scanning documents and printing.

I’m looking for a job that has better opportunities and career growth. Authorized to work in the US for any employer

Work Experience

Floor Coordinator

Base Lab Tools Inc East Stroudsburg, PA

June 2026 to June 2026

I was in charge of making sure everybody got their work done and a timely manner and everything was shipped when it’s supposed to be. I was released for my position after two weeks because they eliminated the job Screen Printer

Double M Production East Stroudsburg, PA

April 2025 to June 2026

Screen printing on clothing

Helmet Assembly

Riddell East Stroudsburg, PA

June 2024 to March 2025

Assembly of football helmets

Porter/Maintenance/ Ticket Agent

Martz Group Stroudsburg, PA

January 2018 to July 2020

I have 3 years customer service experience.Cash and credit card transactions and printing customers tickets and answering phones. Scanning documents and Printing copies. Packer

Amazon Easton, PA

September 2016 to March 2017

Pack customers orders to be shipped.Scan and weigh customers packages to be shipped. Exterminator

Seitz Brothers Tannersville, PA

April 2015 to September 2016

Responsibilities

Service costumers houses inside and outside by spraying chemicals to help reduce insects around the home. Accomplishments

Meeting friendly people and learning a new trade.

Skills Used

Driving to costumers houses on a schedule time.

Manufacturing

Allied Temp Services Easton, PA

September 2013 to June 2014

Responsibilities

Worked with medical tubing.

Accomplishments

Learning how to cut and assemble tubing for medical products. Shipping and Receiving

Rockler Wood Working & Hardware Medina, MN

November 2007 to April 2013

Responsibilities

Picked/packed orders for customers.Worked in receiving sorting product to be put into front bin location. Accomplishments

Getting familiar with product & learning Item numbers to sort the product. Skills Used

Pallet jack

Pump Operator

Superior Quarts Products Inc. Bethlehem, PA

October 1999 to March 2007

8 years experience with working with glass and fire to cure glass. Made Hi-Tech lamps. Used a machine to put lamps on the put gas into a lamp. The gas would pump into the glass for the lamp. Education

General (High school or equivalent)

Pen Argyl High school Pen Argyl, PA

August 1984 to December 1990

Upper secondary education

High school diploma

Skills

Guest relations Adhering to traffic regulations Animal care Math Stocking Porter experience Customer service Packaging Phone etiquette Attention to detail Delivery Driver Experience Inventory control Warehouse experience Cleaning Communication skills Data entry In- person customer service Cash register operations POS Clean workspace maintenance Power tools Assembly Working with people with developmental disabilities Safety standard operating procedures Driving Logistics Customer communication Dishwashing Demand planning Customer relationship building Military Outdoor work Order picker Basic math Oil change GPS Organizational skills Teamwork RF scanner English Distribution center Courier driving Experience with children Hospitality Manufacturing Pet care Ladder use Lawn care Sales Hand tools Food handling Multitasking Materials handling Animal handling Mechanical assembly Sanding

Certifications and Licenses

Driver's License

Non-CDL Class C

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