Customer Service Supervisor and Order Processing

Phone: 540-***-**** Email:********@*****.***

**** *********** *****, *********, ** 28215

sharon crocker-farlow

professional summary

Resourceful supervisor with proven experience in order processing and customer service management at Interior Logic Group. Skilled in SAP system reporting, job cost analysis, and process improvements that increased team accuracy and productivity. Adept at training staff, resolving discrepancies, and maintaining accurate records to support efficient operations and professional growth. Extensive Data Entry experience. Experience with customers in an inbound and outbound environment. Ensures complete customer satisfaction and help to maintain a Voice of the Customer quality score. Driven and motivated to provide excellent customer care and adhering to deadlines

Skills

SAP

Microsoft Office

Extensive Customer Service

Dependable, Detailed, Organized/Organizational skills

Data Entry, Billing

Teamwork/Collaboration

Supervision

Active Listening

Capable of multi-tasking

Judgement and decision making, Problem solving

Ability to perform under pressure

Takes the initiative to get job done efficiently and promptly

Fast Learner

Interpersonal skills, Disciplinary action

Independent work

Time management, Performance optimization

Conflict Resolution

Operations management

Staff management, Coaching

Reporting

Operational support

●Work History

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●Customer Service Supervisor, March 2020 to June 8, 2026

●Customer Service Coordinator, September 2019 to March 2020

●Order Processor, October 2006 to September 2019

Interior Logic Group, Charlotte, NC

●Manages a team of 4 Customer Service Coordinators in Charlotte, NC

●Assist with managing a team of 2 in Nashville, TN and the Atlanta office

●Extensive Data Entry and Accounting duties

●Data Entry/Processing of new accounts, change orders

●Field customer questions and concerns in a professional manner utilizing all resources available

●Field customer service inquires in a professional manner and determines customer requirements and expectations

●Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented

●Ensure excellence in service, aware of customer satisfaction

●Schedule customer installations according to established processes

●Make post-installation follow up calls ensuring the installation experience was one that delights customers

●Route customer calls to appropriate department or resource

●Keep informed of new processes and policies

●Present pricing in accordance with standard procedures

●Create positive customer experiences to help generate repeat business

●Responsible for training in new system rollouts

●Responsible for implementing and following SOP

●Responsible for training in billing and billing procedures

●Maintain complete and accurate records

●Process customer information accurately and according to process

●Use available tools for monitoring and tracking information

●Contact Center Team Partnership

●Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

●Data Entry/Processing of new accounts and change orders and add-ons

●education

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●Pine Forest Senior High, Fayetteville, NC

●High School Diploma - June 1982

●Fayetteville Technical Institute March 1991 – 1993

●Central Piedmont Community College 1993 - 1994

●References

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●AVAILABLE UPON REQUEST

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