Remote Online Data Assistant Candidate

Profile

Accomplished Customer Service Representative with a proven track record at Mid-Suffolk

Plumbing & Heating Corporation, adept in critical thinking and Microsoft Office Suite. Excelled in resolving high-stress disputes, enhancing customer loyalty through empathetic service and fostering professional client relationships. Demonstrates exceptional problem-solving abilities and computer proficiency, ensuring high-quality customer interaction and support.

Tech Savvy innovator with hands-on experience in emerging technologies and computer passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills

Computer proficiency in software installation, network troubleshooting, information systems, cybersecurity, cryptography and network security standards and protocols. Microsoft Excel, Microsoft Office Suite, Spreadsheets and Data Entry. Professional telephone demeanor, good time management skills and organized individual. Work History

CUSTOMER SERVICE REPRESENTATIVE

MID-SUFFOLK PLUMBING& HEATING CORPORATION, SMITHTOWN NY 2020-PRESENT Manager high-stress situations effectively maintaining professionalism under pressure while resolving disputes and conflicts.

Joseph Troise

Smithtown, NY 11787 631-***-**** ********@*******.*** Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services and company information. Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Collaborated with team members to develop best practices for consistent customer service delivery.

DRIVE TECH

COMPETITION AUTOMOTIVE GROUP, HUNTINGTON NY 2019-2020 Maintained professional and friendly demeanor during deliveries to uphold company reputation.

Followed proper safety procedures and protocols with delivering vehicles. Developed strong relationship with clients, fostering trust through professionalism and reliability in services provided.

Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

Certificate of Technical Studies/ Information Assurance and Security University of Phoenix Honor Roll 2022 & 2023

Suffolk County Community College, Brentwood Campus 2016-2019 Liberal Arts and Science

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