Executive Assistant & Operations Coordinator

TRACI STINSON-SMILEY

San Jose, CA ***** 512-***-**** *****.*.******@*****.***

PROFESSIONAL SUMMARY

Executive Assistant and Administrative Operations professional with 20+ years of experience supporting senior leaders, managing complex workflows, and coordinating high-priority initiatives across public-sector, legal, and corporate environments. Recognized for exceptional organizational skills, sound judgment, and the ability to manage confidential information while supporting executive priorities, operational efficiency, and cross- functional collaboration.

CORE COMPETENCIES

Executive Support • Calendar Management • Travel Coordination • Meeting & Event Coordination • Executive Communications • Hiring & Onboarding • Vendor Management • Budget Administration • Records Management • Stakeholder Relations • Process Improvement • Confidential Information Management PROFESSIONAL EXPERIENCE

Washington State Department of Children, Youth & Families — Kirkland, WA Executive Assistant / Program Coordinator, July 2025 – Present

• Serve as strategic partner to agency Director, managing executive priorities, communications, scheduling, and operational activities across multiple programs.

• Lead full-cycle hiring & onboarding, ensuring compliance with state policies and regulatory requirements.

• Oversee multi-program scheduling, staffing logistics, and training activities across multiple teams.

• Manage vendor contracts, purchasing, and budget tracking, improving financial accuracy and accountability.

• Direct confidential records management for legal, medical, and educational documentation.

• Coordinate cross-agency transitions for juvenile cases, ensuring compliance and continuity of care.

• Serve as primary liaison between leadership, staff, families, and external partners, ensuring timely communication and resolution of operational issues. Top-Tier Home Care — Austin, TX

Certified Home Health Aide, January 2025 – July 2025

• Provided in-home support with daily living and basic health-related tasks, ensuring client safety and well-being.

• Documented care activities and maintained accurate, compliant records in accordance with state guidelines.

• Coordinated with families and care providers to support continuity of care and scheduling needs. International Teaching Experience — Ecuador, South America June 2021 – December 2024

• Provided English language instruction while living abroad. Developed strong cross-cultural communication, organizational, and relationship-building skills.

• Completed TEFL certification coursework.

SEIU Healthcare 1199NW — Renton, WA

Legal Assistant, April 2017 – May 2021

• Supported attorneys in high-volume labor and employment matters, managing case workflows from intake through resolution.

• Drafted and processed complex legal documents, including complaints, unfair labor practice charges, and settlement agreements.

• Oversaw digital records management systems, ensuring compliance with retention policies and legal standards.

• Conducted legal research and investigative analysis for grievances, arbitrations, and contract disputes.

• Partnered with attorneys to develop case strategies, interview frameworks, and evidentiary documentation.

• Led client and witness interview coordination, exercising discretion and sound judgment in sensitive situations.

• Prepared detailed case summaries, correspondence, and post-hearing briefs for internal and external stakeholders.

• Served as primary liaison between clients, legal counsel, and external partners, maintaining clear and professional communication.

PepsiCo, Inc. — Seattle, WA

Regional Supply Planner, November 2013 – April 2017

• Managed regional supply planning, resolving product availability and logistics issues.

• Monitored inventory levels and ensured accurate tracking within national systems.

• Analyzed supply chain performance and addressed operational disruptions.

• Processed invoices and supported key customer accounts.

• Tracked KPIs, including out-of-stock (OOS) performance and deployment metrics.

• Cross-trained in inventory coordination and financial operations. PepsiCo, Inc. — Dallas, TX

Executive Administrative Assistant, July 2011 – November 2013

• Provided direct support to executive leadership, managing complex calendars, travel arrangements, meeting logistics, and executive communications.

• Prepared reports, presentations, briefing materials, and executive correspondence to support leadership decision-making and organizational initiatives.

• Managed invoices, expense reports, and financial tracking activities using SAP, T&E, and P-Card systems, ensuring accuracy and policy compliance.

• Maintained contracts, departmental records, and confidential business documentation, ensuring organization and accessibility of critical information.

• Coordinated cross-functional activities and provided administrative and operational support to leadership teams in a fast-paced corporate environment. PepsiCo, Inc. — Dallas, TX

Continuous Improvement Coordinator, March 2006 – July 2011

• Led training initiatives and coordinated continuous improvement programs.

• Coached team members on performance and operational best practices.

• Supported execution of Continuous Improvement Action Plans (CIAP).

• Enhanced team performance through coaching and structured development programs. EDUCATION

Project Management Training Academy (Online)

CAPM, Certified Associate in Project Management (In Progress) – Expected September 2026 International TEFL Academy (Online)

ESL Teaching Certificate, Level 5 — June 2021

ESS College of Business — Dallas, TX

B.A. Business Admin / Secretarial Science — June 1994 COMMUNITY INVOLVEMENT

• SEIU Local 1199NW – Union Member / Labor Rally Coordinator

• Social Justice Fund NW — Giving Project Member

• Black Women’s Truth & Reconciliation Commission — Member

• PepsiCo Equal Initiative — Board Member & Trainer

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